Assistant Claims Handler
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Kick-start your career in Financial Lines Claims!
This is a fantastic opportunity to launch a rewarding and long-term career within Financial Lines Claims.
As part of our high-performing Financial Lines Core Claims team, you’ll be surrounded by experienced professionals in a collaborative and supportive environment.
As an Assistant Claims Handler, you’ll gain valuable hands-on experience managing claims across key products such as Professional Indemnity, Directors & Officers (D&O), Cyber, and Financial Institutions insurance. You’ll develop your technical knowledge while building essential skills in analysis, negotiation, and stakeholder management.
We’re looking for someone who is curious, detail-oriented, and motivated to build a career in this class of business. In return, you’ll benefit from structured learning, on-the-job development, and exposure to challenging, high profile claims from an early stage.
If you’re seeking a role that offers real responsibility, problem-solving, and meaningful client interaction from day one, this position provides an excellent pathway into a specialist and highly regarded area of the industry.
What Makes This Role Attractive
Entry point into a specialist insurance class
Early responsibility with strong support and guidance
Exposure to complex and interesting claims scenarios
Clear career development and professional qualification support
Collaborative and professional working environment
Structured onboarding and training programme in Financial Lines Claims
Ongoing mentorship from experienced Claims Handlers and Managers
Support towards professional qualifications (e.g., CII)
Clear progression pathway into a full Claims Handler role and beyond
Key Responsibilities
Assist in the handling of Financial Lines claims under supervision, including Professional Indemnity, D&O, and related products
Review claim documentation, policy wordings, and related materials
Communicate with brokers, clients, insurers, and external partners/stakeholders in a professional manner
Ensure claims are handled in line with approved authority level, internal procedures and regulatory requirements
Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively
Ensure that claims are handled promptly, fairly and with integrity in accordance with The Hartford claims management guidelines
Maintain portfolio of Financial Lines TPA/DCA loss bdx and payments
Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously
Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance
Attend market claim meetings as required
Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling
Skills & Experience
Essential:
Customer focused mentality
Enthusiasm and a willingness to learn
A team player and self-motivated
Strong analytical and problem-solving skills
Excellent written and verbal communication
Good attention to detail and organisation
Ability to manage multiple tasks and prioritise effectively
Strong interpersonal skills and a collaborative approach
Desirable (but not essential):
Professional Qualification (CII, Dip CII)
Prior exposure to insurance, legal, or financial services environment
Interest in Financial Lines products and the London insurance market
Understanding of ECF, Docosoft system
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