Assistant Client Support Officer, Customer Service (Cantonese-speaking)
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Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
The Assistant Client Support Officer, Customer Service (Cantonese-speaking) role is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
- Provides technical administrative support service to the Managed Services Client Service Desk team.
- Provides entry level technical administrative tasks as required by the team.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
- Fluency in Cantonese (to support Hong Kong-based clients)
- Willingness to work in a 24/7 shift structure based on a defined roster
- Strong English verbal and written communication skills
- Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
- Good attention to detail and client-focused mindset
- Ability to work independently and escalate issues appropriately
Required academic qualifications and certifications:
- Minimum qualification: high school certificate (SPM or equivalent)
- Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
Good-to-have:
- Basic experience in customer service/ IT/call center environments is an advantage
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Workplace type:
On-site WorkingEqual Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today