Assistant Community Mgr

Essential Duties and Responsibilities include the following:

• Meets with prospective tenants and records information to ascertain needs and qualifications.
• Assists prospects in viewing amenities, models, and vacant apartments and discusses size and layout of rooms, available facilities, such as swimming pool and gym, and location of nearby shopping, schools, and services.
• Completes new lease and renewal quotes, and completes lease forms or agreements, ensuring resident files are accurate and maintained in a secure place. Collects and is responsible for posting rent and rental deposit(s).
• Depending on property size and staff structure, may help manage/track the approval process of each lease file by contacting previous landlords, employers, etc., as well as staying in contact with a future resident on how the approval process is going and what may still be needed by move-in.
• Responsible for managing rent collection and staying in contact with residents and managers relative to status.
• Generates necessary legal actions, documents, and processes in accordance with State and Company guidelines.
• May aid with or complete accounts payable coding and entering invoices in property management software for Community Director approval.
• Maintains accurate records of all community transactions (i.e., move-ins/outs, collections, end-of-month reporting, etc.) and submits them promptly.
• Answers incoming phone calls, handling each call-in accordance with company directives for phone interactions.
• Depending on property size and staff structure, may be responsible for executing and ensuring leasing teams walk "show" units daily; as needed, may touch up clean surfaces or request housekeeping perform full cleaning of any unit available to show prospective residents.
• Regularly walks the grounds, tour path, and available units to ensure quality control before touring a prospective resident and to communicate inventory to prospects.
• Depending on property size and staff structure, may be required to oversee or maintain contact with prospective residents before and during the leasing process, complete CRM (Customer Relations Management) software duties, and ensure leasing team members adhere to the same.
• Represents property when the Community Director is unavailable,
• Confirms leasing associate techniques are effective in obtaining closing.
• Abides by fair housing laws and confirms leasing associate(s) adhere to same.
• Responsible for the move-out process, which may include inspecting units for charges and final account statement processing.
• Professionally represents the company at all times.
• Depending on property size and staff structure, may be responsible for overseeing or compiling listings of available units for rent, using established company mediums, and using company marketing materials to create advertisements to reflect current market pricing periodically.
• Depending on property size and staff structure, may be required to monitor competitor community pricing, promotions, and concessions and assist with market survey completion.
• Deals with resident concerns and requests on time to ensure resident satisfaction with management.
• Ensures distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently upholds the policies of the community.
• Performs all other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Organizational Support - Follows policies

and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Physical Requirement:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regular attendance at work is an essential function for the employee to complete daily tasks at the property site and interact with prospective clients, vendors, residents, and employees daily.

Physical Demands

Employee is regularly required to sit; Use hands to finger, handle, or feel; Reach with hands and arms; Talk and hear; Employee can occasionally lift up to 25 pounds. Walk the property to show units, inspect grounds, and ensure the property’s appearance is maintained.

Vision

Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; the ability to adjust focus;

Work Environment

Employee is frequently indoors in a temperature-controlled environment and often outdoors walking the grounds.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to work a consistent schedule. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Years of Experience	Minimum of 2 years of residential property management experience.
Education	High school diploma or equivalent
Preferred Skills	Microsoft Office, including Word, Outlook, and Excel Property Management Software: i.e., Yardi, SmartRent, Knock, RentCafe, Revenue Management Software (Real Page) Knowledge of LMS, CRM, and Timekeeping systems.
Basic Skills	Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking Talking to others to convey information effectively. Reading Comprehension Understanding written sentences and paragraphs in work-related documents. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Social Skills	Service Orientation Actively looking for ways to help people. Have the ability and desire to display company core values of being Respectful, Aware & Present, Positive, Open & Kind, and Giving to residents, vendor partners, and fellow team members. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Coordination Adjusting actions in relation to others' actions.
Computer and Electronics	Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Spreadsheets Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Software Using computer software applications, e.g., Microsoft Office, to type text, insert pictures, format, edit, print, and save.
Other	Reliable transportation is needed to get to and from work; regular remote work is unavailable for this position.
Other	Reliable transportation is needed, as remote work is not regularly available except for short durations, and only if the position/duties would accommodate. This position may be required to drive on behalf of the property, retrieve supplies, make bank deposits, etc.