Assistant Director of Crisis Services

Why work at 4C Health?

4C Health is a trusted, non-profit, Certified Community Behavioral Health Clinic (CCBHC) that has been proudly serving the communities of North Central Indiana for over 50 years.

We began as the designated community mental health center for Cass, Miami, Fulton, and Pulaski Counties. To better meet the growing needs of our region, we have expanded our services to Howard, Tipton, and White Counties.

Our workforce is the heartbeat of 4C Health—meeting the needs of our local communities every day. Don’t wait—join our team and help move health and hope 4ward!

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POSITION SUMMARY:

This position is responsible for overseeing the day-to-day operations in collaboration with the Director of Crisis Services for Mobile Crisis Response (MCT) and Crisis Receiving and Stabilization Services (CRSS). This includes development, implementation and oversight of program and service expansion and improvement as directed by the Director of Crisis Services. This position will directly supervise and indirectly support crisis services positions that include, but are not limited to, Crisis Services Technicians (CST), MCT responders, MCT and CRSS peer recovery specialists, CRSS Crisis Care Managers (CCM), and OBHP MCT responders. This position is responsible for reporting adherence to best practices and policy and providing additional training and remediation as needed. This position operates under minimal supervision but must be willing to solicit professional assistance in area of responsibility from outside sources, as necessary. A person in this position must exercise tact, judgment, and confidentiality in contact with the public, clients, and families, as well as fellow associates of the Center. Work is very broad in scope requiring the application of complex and technical practices and procedure and a high level of professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other assignments, projects, and duties may be required

Manage the CRSS and MCT staffing schedules to ensure appropriate coverage.
Support the implementation of training as required by the agency and ensure implementation of Evidenced Based Practices.
Review timecards, and mileage, as relevant to MCT and CRSS, for accuracy and efficient practice management.
Perform crisis risk assessments in cases where census/volume surges or staffing gaps are present
Completing comprehensive treatment plans to resolve crisis in cases where census/volume surges or staffing gaps are present
Oversee integration of treatment plans to aftercare plans to reduce future crisis
Completing thorough and professionally written Mobile Crisis and CRSS Team Evaluation documents
Complete monthly and weekly statistics and reporting for MCT and CRSS
Ensure initial and ongoing training and onboarding for the MCT and CRSS staff
Provide on-call coverage on a rotating, weekly schedule
Responsible for reviewing staff service documentation for clinical appropriateness and accuracy according to Center policy
Monitor collaboration between MCT, CRSS, and Outpatient services by reviewing KPIs daily, weekly, monthly, quarterly, and annually
Supervise direct reports for clinic metrics including, access to treatment and resources, care plan compliance, documentation compliance, screening tools, demographic updates, medical history, and other metrics in assigned clinics/program
Serve as the primary team leader supporting mobile crisis team services in community settings.
Coordinates and monitors the array of services and supports necessary for effective crisis care in collaboration with the Director of Crisis Services.
Monitor and audits documentation accuracy, which reflects client progress based on the appropriate level of care.
Demonstrate an understanding of client/agency needs according to programs available under the continuum of care.
Maintain contact with primary clinical referral sources to determine needs and use of clinical programs. This information will be disseminated to the appropriate Managers/Directors to facilitate improved clinical care and community involvement.
Perform administrative tasks such as department utilization review, including but not limited to, checking Medicaid eligibility for designated program clientele to ensure reimbursement for medically necessary services as defined by a client’s level of need, in collaboration with the crisis care teams.
Demonstrate an understanding of the basic concepts of mental illness and the basic techniques of clinical work including functional skills, socialization skills training, communication skills training, treatment coordination, and crisis intervention/behavior management techniques for adult service lines.
Attend continuing education seminars pertaining to mental health care, substance abuse, evidenced based practices, or other continuing education seminars pertinent to the needs of clients, as deemed necessary by senior management.
Provide training in de-escalation and crisis intervention and stay abreast of best practices.
Required to become a CPI trainer
Keeps all associates informed of relevant changes and fosters an atmosphere of open communication.
Maintain confidentiality as required by Center policy.
Other duties and projects as assigned.

Annual Compensation and Incentive Opportunities!!

Eligible for $150/month ($1,800 annually) in student loan repayment, available at hire
Earn $750 for every person you refer who is hired and remains employed for 6 months and receive an additional $500 every year as long as you both remain employed
Bilingual wage premiums available for individuals fluent in Spanish or Burmese

Benefits:

Multiple health plan options to fit your lifestyle
Health premium wellness discounts
Employer paid HSA contributions
Mileage reimbursement
Dental and Vision
403(b) retirement plan
Employer paid life insurance and other supplemental insurance products to choose from
Up to $10,000 in tuition assistance
Birthdays off paid

To see our full benefits and apply online go to our website: www.4CHealthIN.org