Assistant Experience Manager

About Us:

At BYD by 1826, we’re passionate about delivering extraordinary dining experiences in a vibrant and welcoming atmosphere. As a leading name in the hospitality industry, we pride ourselves on our exceptional service and delicious menu offerings. If you’re looking to kickstart your career in the F&B industry and thrive in a supportive, fast-paced environment, we want you to join our team!

Responsibilities:

• Assist in managing the entire restaurant, including manpower planning, inventory, and maintenance of the restaurant. Supervise a team of 6 - 12 F&B members.

• Plan & schedule roster for the staff.

• Manage the F&B supplies.

• Resolving customer issues.

• Ensure and upkeep the highest level of customer service.

• Work closely with the events side to disseminate information to the service crew and ensure the smooth running of the events.

• Gather feedback from customers and report to higher management.

• Work with kitchen crew to ensure food quality

• Cashiering, opening and closing of the outlet

• Daily washing up of restaurant area to maintain the highest level of cleanliness & hygiene

• Maintenance of equipment for long-term use

• Any other ad hoc duties as assigned

Requirements

• Certificate/Diploma/Degree in any field

• 5 Years experience in F&B with supervisory role

• Ability to work in a fast-paced environment

• Service-oriented, customer-focused

• Process Food Safety & Hygiene certificate