Assistant Manager-Back-End / Blended / Customer Service-Email + Chat + Voice

We are seeking a motivated and experienced Process Trainer to design, deliver, and manage training programs that ensure employees understand and adhere to company processes, policies, and workflows. Additionally support in enhancing communication skills of the employees. The ideal candidate will play a key role in enhancing employee efficiency, consistency, and compliance across the organization.

Key Responsibilities:

Develop Training Materials: Create manuals, presentations, and other instructional content tailored to company processes and procedures.

Conduct Training Sessions: Facilitate engaging training sessions, workshops, and hands-on activities for new hires and existing employees.

Evaluate Employee Performance: Assess trainee understanding and retention through tests, assessments, or practical demonstrations.

Monitor Process Adherence: Observe employee adherence to processes and identify areas requiring further training or reinforcement.

Update and Optimize Training Content: Regularly revise training materials to align with updated company policies and industry standards.

Support Process Improvements: Work with process owners to identify inefficiencies and provide insights into improving workflows.

Generate Reports: Document training outcomes, track individual performance, and provide actionable insights to management.

Mentor Employees: Offer one-on-one coaching and support to employees struggling with process adoption.