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puma

Assistant Manager, E-Commerce Operations

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SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

Assistant Manager, E-Commerce Operations, reporting to Teamhead of E-commerce, has the primary objective to support day-to-day e-commerce operations & sales to reach the ambitious target via different channels and guarantee to provide consumer experiences via PUMA e-commerce channel

  • [Task 1] : E-commerce Operation & Function Development (30%)
    - Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
    - Coordinate & issue tickets for reporting website bugs and enhancements
    - Implementation of both global and local E-commerce initiatives and conduct UAT
    - Ensure service availability of customer support
    - Manage and create personalized ordering experience for consumers
    - Operational excellence: logistic, customer services, IT, finance, etc. by collaborating with related partners
    - Enhance E-commerce channel features to maximize consumers’ experience

  • [Task 2] : Data & Analytics (20%)
    - Work closely with CS & IT team to enrich consumers' data and leverage the data power
    - Based on the data, to work out CRM campaigns with E-com MKT team
    - KPIs, report setup & follow up
    - Basic web analytics

  • [Task 3] : Stakeholder & Project Coordination (30%)
    - Align with global and APAC e-commerce teams to localise and execute initiatives for the Korean market
    - Manage vendor and agency relationships related to platform, fulfilment, and digital services
    - Prepare operational updates and performance summaries for team leadership and HQ reporting

  • [Task 4] : Trouble Shooting (20%)
    - Coordinate & issue tickets for reporting website bugs and enhancements

YOUR TALENT

  • Education : Bachelor’s degree

  • Professional : 8-10 years of E-Commerce experience in FMCG industry

  • IT Skills : Experience with aggregator tool (SFSS, EC monitor), Excel (Advanced), Power BI
    Experience with Google Analytics a plus.

  • Language Skills : Advanced English

    - Participate in global meetings

    - Prepare and deliver business emails and reports in English

    - Collaborate with overseas teams on cross-functional projects

    - Conduct presentations and communicate effectively in English

  • Competencies
    -     Extreme attention to detail
    - Ability to work independently on assigned tasks as well as accept direction on given assignment
    - Must be flexible and have the ability to effectively prioritize multiple tasks in a fast-paced retail environment

  • Functional Skills :
    - A comprehensive understanding of the logistics systems
    - Experience in end-to-end process management
    - Excellent communication skills
    - Strong problem-solving skills
    - Solid troubleshooting skills
    - Familiarity with leading ecommerce platforms
    - Good leadership and people management skills
    - Strong negotiation skill

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal

opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.