Assistant Manager

Key Responsibilities

Daily Operations & Guest Relations

• Shift Management: Oversee opening, closing, and smooth day-to-day operations during peak and off-peak hours.
• Customer Service: Act as the primary point of contact for guest feedback and swiftly resolve complaints to maintain high satisfaction.
• Quality Control: Ensure food, beverages, and service strictly adhere to brand standards, recipes, and presentation guidelines.

Team Leadership & Development

• Staff Scheduling: Create and manage weekly duty rosters, assign stations, and track employee attendance.
• Training & Onboarding: Assist in hiring, training, and mentoring new team members.
• Performance: Monitor employee performance, provide constructive feedback, and enforce workplace conduct.