Assistant Manager - IT Data Analysis

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Description:

Asset Data Ownership:

• Own asset data accuracy across procurement, deployment, recovery, and retirement

• Identify and resolve missing, inconsistent, or incorrect asset attributes

• Act as the final validation gate before dashboards, audits, and leadership reporting

Asset Reporting & Dashboards:

• Build and maintain Power BI / EverBI dashboards for inventory, recovery, compliance, and executive reviews

• Define and document KPI logic, calculations, assumptions, and exclusions

• Deliver weekly, monthly, and ad-hoc reports to IT Ops, Asset, Finance, and Leadership

Asset Recovery & Audit Readiness:

• Support asset recovery programs through data analysis and reconciliation

• Prepare audit-ready datasets and evidence

• Respond to audit queries with clear logic and traceability

Systems & Data Reconciliation:

• Reconcile data between EverAsset, ServiceNow, and Workday

• Support bulk uploads, data corrections, and integration validations

• Document data ownership boundaries across IT, Procurement,Vendors, and Ops

Vendor & Stakeholder Interaction:

• Validate vendor-provided asset data including logistics, RMA, and replacements

• Partner with IT Ops, Asset Management, Procurement, Finance, and external vendors

• Translate complex data issues into clear, business-ready explanations

Qualifications:

Bachelor’s degree in information technology /computer science or equivalent.
Technical Skills
• Advanced Excel (Power Query, validations)
• Strong SQL (joins, reconciliation, data quality checks)
• Power BI / EverBI (DAX preferred)
• Exposure to ServiceNow reporting or ITSM datasets
• Understanding of IT asset lifecycle and CMDB concepts
• 7-10 years of experience in Data Analytics within IT Operations, Asset management, ITSM, or Infrastructure
• Proven experience working with messy operational data
• Exposure to audits, compliance, or asset recovery is strongly preferred advanced Excel (Power Query, validations)
• Strong SQL (joins, reconciliation, data quality checks)
• Power BI / EverBI (DAX preferred)
• Exposure to ServiceNow reporting or ITSM datasets
• Understanding of IT asset lifecycle and CMDB conce

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.