Assistant Manager – OTC Liaison (APAC)

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

The Global Finance Shared Service Center supports the core business with finance related matters, covering a wide scope of activities across the globe. We ensure suppliers and artists are paid on time for the amazing work they create. We work closely with the local finance teams around the world which means we have an excellent understanding of how the company operates and are kept up to date with key developments in this exciting and fast paced industry. Our teams play a key role in ensuring Sony Music achieve their annual goals each year.

The OTC Assistant Manager (Liaison) - APAC serves as the primary bridge between the Global Finance Shared Services team and APAC affiliates, ensuring seamless, time-zone-sensitive service delivery. In this role, you will manage urgent operational items, coordinate territory support and ME affiliate calls, drive cross-functional collaboration, and act as a trusted point of contact for affiliates and internal stakeholders across APAC. This is a high-visibility, fast-paced role suited to a detail-oriented professional who thrives in a global, cross-cultural environment.

What you'll do:

Communication, compliance & Time-Zone Coverage

Serve as the designated liaison for affiliates during APAC business hours; handling time-sensitive matters such as invoice approvals and cash journal requirements with urgency and ownership.
Escalate unresolved or recurring matters to the Global Process Lead
Keep communication proactive and purposeful with management, affiliates, and internal teams to surface issues early, implement continuous improvements, and maintain stakeholder confidence.
Coordinate with US and Mexico teams on cross-regional OTC topics, including meeting prep, shared agendas, and joint workstreams.
Collaborate closely with vendor partner to support cross-training initiatives, operational readiness, and day-to-day communication priorities.
Conduct regular touchpoints with local affiliates to ensure high-quality service delivery, gather candid feedback, and feed insights back into process improvements.
Participate actively in team meetings to stay across OTC process updates, project progress, and task status across towers.
Monitor Jira tickets and Cadency workflows with particular attention to Service Feedback submissions. Drive timely resolution, maintain accountability among stakeholders, and ensure appropriate SCE assignments where applicable.

Territory Support & Affiliate Relationship Management

Serve as regional point of contact for APAC on GFSS service delivery, quality standards, and follow-up actions; proactively engage affiliates to ensure service continuity and resolve outstanding matters.
Step in as time-zone backup to GFSS Mexico for APAC territory calls when needed.
Own and coordinate Territory Support Calls (country and project-level), set frequency based on criticality and ensuring the right participants and agenda are in place each time.
Coordinate and participate in post-month-end review calls with affiliates, ensuring actions are captured and followed through.

Projects Coordination & Process transformation support

Support special projects and transformation initiatives where a time-zone or regional requirement exists, contributing to issue analysis, root cause identification, and coordination of corrective actions.
Proactively identify and escalate recurring process issues, helping drive meaningful improvements rather than just managing symptoms.
Work in alignment with established SOPs and support compliance requirements across all Liaison activities.

Who you are:

Minimum 4 years of experience in finance shared services, OTC operations, or a related field; music or entertainment industry experience is a plus.
Exceptionally organized and proactive, with a natural ability to manage competing priorities, drive cross-functional collaboration, and keep projects moving without needing to be chased.
Strong working knowledge of SAP and JIRA; familiarity with Cadency, royalty systems, or sales systems is preferred.
Excellent written and verbal communication skills in English; ability to engage confidently with global affiliates and senior stakeholders.
Highly organized and detail-oriented, with the ability to manage multiple time-sensitive priorities simultaneously.
Comfortable working in APAC-aligned hours; hybrid model with approximately 2 office days per month from the Mumbai office.

What we give you:

You join a vibrant global community with the opportunity to channel your passion every day
A modern office environment designed for you, empowering you to bring your best
Investment in your professional growth and development enabling you to thrive in our vibrant community
The space to accelerate progress, positively disrupt and create what happens next
We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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