Hermès

Assistant Manager - Treasury and Cash Operations, Maison Madison

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The Team:

The Hermès Madison Avenue Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York City Region. This position will report to the Senior Manager of Treasury & Cash Operation and will primarily work within the Operations and Sales Teams to support the operations of the boutique.

The Opportunity:

As the Assistant Manager of Treasury & Cash Operations, you will be supporting cash office operations, including Selling & Service Assistants, remote sales, and store-to-store transfers. Ensures strong internal controls, audit readiness, and accurate transaction management, while maintaining system integrity and resolving discrepancies. Partners closely with Treasury and Internal Controls to align cash management processes with company policies.

About the Role:

  • Support the execution of audit compliance, transaction accuracy, and integrity of MSC and related systems

  • Assist in maintaining alignment with enterprise treasury and internal control standards

  • Reinforce segregation of duties and dual control procedures to help minimize operational risk

  • Monitor and follow up on all outstanding aged deposits, open client inquiries, and sourcing product requests

  • Support delivery of training on cash handling, POS operations, and treasury policies to improve team accuracy and compliance

  • Assist in maintaining reconciliation processes and documentation to support timely resolution of discrepancies and variances

  • Partner with Treasury and Internal Control teams as needed to support compliance and policy alignment

  • Collaborate with Cash Office Manager and Selling teams to resolve POS-related questions and issues

  • Assist with oversight of cash handling, accounting activities, and boutique operational requirements

  • Help ensure adherence to cash transaction procedures across all staff and management

  • Support training efforts for SSAs and Sales teams to ensure accurate transaction processing

  • Reinforce team understanding and compliance with POS standards and company policies

  • Communicate updates on POS and Cash Office procedures to store team members

  • Maintain ongoing communication with Store Management and Operations leadership

  • Assist in ensuring POS equipment and cash office tools are functioning properly and issues are escalated promptly

  • Support execution of equipment audits and system checks (e.g., PED audits, backup terminal testing)

  • Assist with cash audits, discrepancy follow-ups, and daily media reviews, escalating issues when appropriate

  • Partner with Store Management to support My Store Control system compliance

  • Support scheduling efforts and contribution to performance review preparation

  • Assist with completion of remote sales and chargeback documentation in partnership with Corporate Accounting

  • Support with other operational duties as needed

  • All other duties assigned by supervisor

Supervisory Responsibility:

  • YES: Selling & Service Assistants

Budget Responsibility:

  • NO

Decision Making Responsibility:

  • YES

About You:

  • 3+ years of retail and cash management experience in a similar role; prior experience in a luxury environment preferred.
  • Strong leadership, communication, and planning skills
  • Ability to work well under pressure
  • Even-tempered with ability to continuously multi-task
  • Strong organizational with a deep understanding of inventory management
  • Flexible with schedule changes to accommodate needs of the business
  • Ability to lift between 0-25 lbs. without assistance
  • Excellent problem-solving and communication abilities.
  • Proficiency in retail systems, reporting tools and MS Office (experience with SAP Retail is a plus)
  • Strong management soft skills.
  • Commitment to operational excellence and client-first mentality.
  • Ability to manage multiple priorities in a fast-paced, luxury retail environment.
  • Acute interpersonal skills and a collaborative management style.

The range for this position is $66,560 - $77,653. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

  • Commission and bonus incentives based on sales performance

  • Medical, Dental, Vision

  • Life Insurance and Disability

  • Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)

  • Paid Parental Leave and Transition Time

  • 401(k) and Roth Retirement Plan with company matching and profit sharing

  • Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)

  • Product discount and EAP resources

  • Access to Calm App, Health Advocate, Family Building Support, and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.