Assistant Revenue Manager

Mandarin Oriental Jakarta is looking for an Assistant Revenue Manager to join our Revenue team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Assistant Revenue Manager is responsible for ensure the smooth operation of the Revenue Management department by providing assistance to the Director of Revenue Management in carrying out managerial and operational task. The Assistant Revenue Manager reports to the Director of Revenue Management.

As Assistant Revenue Manager, you will be responsible for the following duties:

Assist in identifying future demand and offer suggestions for controls to be set with the goal of revenue optimization
Monitor room rates, demand trends, and market conditions to recommend adjustments to pricing, availability, and inventory.
Assist in development of forecasts and budgets
Assist in daily, weekly, and monthly report preparation and analysis
Track booking pace, market segment performance, and distribution channel contribution.
Prepare detailed reports for the Revenue Manager / Director of Revenue and senior management, providing insights on revenue performance and opportunities for improvement.
Monitor competitive set rates to aid in setting pricing strategy and identifying internal compression at competing hotels
Assist in managing room inventory across all booking channels, including brand website, OTAs, GDS, etc.
Ensure that availability and pricing on third-party channels are aligned with the hotel’s revenue strategy.
Collaborate with the reservations team to ensure that group blocks, room allocations, and overbooking strategies are effectively managed.
Work with the Revenue Manager / Director of Revenue to optimize the use of the Revenue Management System (RMS) and Property Management System (PMS).
Monitor rates across various channels to ensure rate parity
Ensure correct rate loading and communication of new rates and packages to reservations, front office, accounting and other impacted departments
Collaborate with the reservations, sales, and front office teams to ensure alignment on revenue management strategies and daily operations.
Communicate regularly with department heads on pricing changes, market trends, and inventory management decisions.
Provide guidance and training to the reservations team on pricing strategies and best practices for managing inventory.

As Assistant Revenue Manager, we expect from you:

Educational Background

Diploma or bachelor’s degree in hospitality, Tourism, Business Administration, or a related field is an advantage

Experience

Minimum 1 year of experience in Revenue Management, Reservations, or related commercial roles within the hospitality industry
Prior experience in hotel revenue, reservations, or distribution management

Skills & Competencies

Excellent written and verbal English and Indonesian communication skills
Strong presentation skills with proactive communication
Ability to perform well under pressure
Strong prioritization skills to meet deadlines
Effective and collaborative team player
Ability to handle and coordinate multiple tasks
Excellent organizational and planning skills
Maintains a high level of confidentiality
Demonstrates high stamina, flexibility, and adaptability
Proactive and takes initiative
Self-motivated and driven to achieve results

Technical Proficiency

Computer literacy in Microsoft Office applications including Excel, Word, and PowerPoint.
Proficiency in revenue management systems (RMS) and property management systems (PMS) is a plus.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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