Assistant Revenue Manager / Revenue Manager

Primary Responsibilities:

· Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.

· To maintain a smart and professional approach within the team and with business partners.

· Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.

· Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.

· Handle/Supervise Best Rate Guarantee Claims

· Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.

· Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.

· Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”

· Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.

· Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.

· Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.

· Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.

· Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.

· Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.

· Clearly communicate rate and selling strategy to Sales and Revenue teams.

· Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.

· Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.

· Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.

· Handle guest complaints with a Genuine caring attitude.

· Ensure prompt completion of daily, weekly, monthly and quarterly reports.

· Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

· Any other duties accorded by the Management