Assistant Spare Parts Sales
Schedule: Monday – Friday, 10:00 AM – 3:00 PM, with flexible working hours and 1 work-from-home day
- Receive and review request for quotation (RFQ) inquiries, clarify requirements with internal teams, and ensure complete and accurate scope definition
- Prepare and issue quotations using enterprise resource planning (ERP) systems, maintaining accuracy, timeliness, and pricing alignment
- Manage order entry and lifecycle activities in ERP, tracking status and resolving discrepancies to ensure on-time fulfillment
- Coordinate spare parts orders with German headquarters and global affiliates to align supply, lead times, and technical specifications
- Support dispatch, import processes, logistics coordination, and customs documentation to facilitate reliable delivery
- Communicate proactively with customers to provide updates, resolve inquiries, and maintain clear expectations
- Analyze order activity and demand patterns to support sales forecasting and continuous improvement in aftermarket operations
- You will work within the Customer Support team in Japan, collaborating closely with sales, logistics, and global colleagues. You will contribute to a respectful, inclusive environment where clear communication and shared accountability help the team deliver consistent results and support broader organizational success.
- Diploma or degree in supply chain, procurement, business administration, or a related field
- At least 3–5 years of experience in sales support, customer support, or commercial operations
- Fluency in Japanese and English, both written and spoken, with the ability to communicate clearly across stakeholders
- Proficiency in Microsoft Office, including Excel and Word, and experience working with an enterprise resource planning (ERP) system
- Proven ability to manage quotations, orders, and documentation accurately and on time
- Understanding of logistics coordination, import processes, and basic customs requirements
- Strong organizational, time management, and problem-solving skills, with attention to detail
- Ability to collaborate effectively with customers and cross-functional, global teams, with a practical, team-oriented approach
Who we are:
Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
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