Associate Field Engineer

Position: Associate Field Engineer

Location: BGC, Taguig

Requirements:

Must be fluent in English.
Must have permit to work in the country of the work location
Training and Certification in IT and server storage would be an advantage.
Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

Manage the spares movement inbound and outbound the warehouse
Resolution of minor incidents that are raised by our customers
Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

Manage spare parts inventory movement and coordinate deliveries.
Conduct quarterly stock takes and audits.
Perform minor hardware maintenance tasks and conduct proactive audits.
Perform quarterly preventive maintenance.
Communicate effectively with customers and provide timely updates for service calls.
Continuously learn new skills and update internal procedures.
Source local service partners and logistics suppliers.
Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

Required Deliverables:

Maintain over 95% accuracy between inventory database and actual warehouse stock.
Resolve supported incidents or tickets within SLAs.
Ensure prompt, professional, and reliable customer communication.
Meet commitments made to customers or reschedule with their approval.
Continuously improve technical and non-technical skills.
Escalate issues through proper channels in a timely manner.
Adhere to company policies.
Ensure onsite support availability.
Collaborate with the team for local parts sourcing.

Job Type: Full-time

Pay: Php30,000.00 - Php50,000.00 per month

Benefits:

Schedule: