FreeHire

nagarro1

Associate Principal Consultant - Salesforce Business Analyst

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Functional Knowledge & Skills:

  • Proven ability to write clear user stories, process flows, and technical documentation. Relevant Salesforce certifications.
  • Functional knowledge on Salesforce Sales Cloud, Service Cloud, Salesforce reports and dashboard, Flow Automation, etc.
  • Hands-on experience with Salesforce configuration, data management, and reporting.
  • Strong analytical and problem-solving skills with a focus on data integrity.
  • High attention to detail when scoping projects and managing data schemas.

Job Responsibilities:

  • Business Analysis & Requirements Gathering:
  • Work closely with business stakeholders to understand business processes, challenges, and objectives.
  • Conduct workshops, interviews, and requirement-gathering sessions.
  • Document business requirements, functional requirements, user stories, and acceptance criteria.
  • Analyze current-state and future-state business processes.
  • Prepare process flows, use cases, and business requirement documents (BRDs).

Salesforce Implementation & Support

  • Collaborate with Salesforce Solution Architects and Technical Leads to design optimal solutions.
  • Translate business requirements into Salesforce functional specifications.
  • Provide recommendations on standard Salesforce capabilities and best practices.
  • Support configuration activities involving Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or other Salesforce products.

Project Delivery:

  • Maintain the product backlog and ensure alignment with the overall project roadmap and strategic objectives.
  • Assist in drafting proposals and implementation plans for client initiatives.
  • Monitor project progress, identify risks, and proactively escalate issues to the lead Product Manager.

Language & Communication:

  • Professional working proficiency in both Spanish and English (written and verbal).
  • Strong presentation skills with the ability to lead client-facing workshops in both languages

Must have Skills: Salesforce Landscape, Sales cloud, Service cloud, English, Spanish