Asst. Manager / Manager – Logistics and Documentation (IB)

Job\nSummary:<\/span><\/u><\/b>
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The role is responsible for managing end\-to\-end international order\noperations, ensuring seamless coordination across internal teams and external\npartners. It focuses on timely order execution, efficient logistics, accurate\nexport documentation, optimized packaging, and continuous process improvement\nthrough SOPs, performance tracking, and process digitization.<\/span><\/span><\/span>
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Job\nResponsibilities:<\/span><\/u><\/b>
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Order\nProcessing & Execution<\/span><\/b>: Oversee the complete order lifecycle for\ninternational markets, from order placement through dispatch and delivery.<\/span>
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Logistics\n& Carrier Management<\/span><\/b>:<\/span>
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· <\/span><\/span><\/span>Coordinate with freight\nforwarders, customs department, and other logistics partners to ensure on\-time\nand cost\-effective delivery.<\/span>
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· <\/span><\/span><\/span>Monitor\ntransit performance and resolve shipment\-related issues proactively.<\/span>
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Packaging\nOptimization<\/span><\/b>
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· <\/span><\/span><\/span>Define\nand implement packaging standards to ensure product safety and compliance.<\/span>
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· <\/span><\/span><\/span>Optimize\npackaging and container utilization to improve loadability and reduce logistics\ncosts.<\/span>
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Invoicing\n& Export Documentation<\/span><\/b>
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· <\/span><\/span><\/span>Prepare\nand review export invoices and shipping documentation in line with\ninternational trade regulations.<\/span>
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· <\/span><\/span><\/span>Ensure\ncompleteness and accuracy of documents to avoid delays or penalties.<\/span>
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Cross\-Functional\nCoordination<\/span><\/b>
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· <\/span><\/span><\/span>Collaborate\nclosely with Production, Logistics, and Finance teams to align order\npriorities, shipment schedules, and billing processes.<\/span>
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· <\/span><\/span><\/span>Act\nas the central point of coordination for international order execution.<\/span>
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Process\nDevelopment & Implementation<\/span><\/b>
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· <\/span><\/span><\/span>Develop,\ndocument, and implement standard operating procedures (SOPs) for international\noperations.<\/span>
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· <\/span><\/span><\/span>Drive\ncontinuous improvement initiatives to enhance efficiency, compliance, and\nscalability.<\/span>
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Performance\nMetrics & Reporting<\/span><\/b>
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· <\/span><\/span><\/span>Define,\ntrack, and analyze key performance indicators (KPIs) related to speed,\naccuracy, cost, and service levels.<\/span>
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· <\/span><\/span><\/span>Prepare\nregular performance reports and recommend corrective actions.<\/span>
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External\nStakeholder Management<\/span><\/b>
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· <\/span><\/span><\/span>Manage\nrelationships with channel partners, distributors, and logistics service\nproviders.<\/span>
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· <\/span><\/span><\/span>Ensure\nalignment on service expectations, performance standards, and compliance\nrequirements.<\/span>
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Digitization\n& Automation<\/span><\/b>
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· <\/span><\/span><\/span>Lead\ninitiatives to digitize and automate operational processes to improve\nvisibility, accuracy, and efficiency.<\/span>
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· <\/span><\/span><\/span>Support\nimplementation of ERP, logistics, or order management systems as required.<\/span>
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Problem Solving:<\/span><\/b> Address issues\nlike system failures, shipping errors, or peak season surges.<\/span><\/span>\u200b<\/span>
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Requirements<\/h3>
Ø <\/span><\/span><\/span>Strong understanding of international logistics and export\noperations<\/span>
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Ø <\/span><\/span><\/span>Knowledge of export documentation and trade compliance<\/span>
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Ø <\/span><\/span><\/span>Excellent coordination and stakeholder management skills<\/span>
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Ø <\/span><\/span><\/span>Process\-oriented mindset with experience in SOP development<\/span>
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Ø <\/span><\/span><\/span>Data\-driven approach to performance management<\/span>
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Exposure to digitization & automation<\/span>
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Ø <\/span><\/span><\/span>ERP systems for order management, invoicing,\nand documentation<\/span>
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Ø <\/span><\/span><\/span>Logistics and shipment tracking platforms for\ncarrier coordination and delivery visibility.<\/span>
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Ø <\/span><\/span><\/span>Documentation and compliance tools for export\nprocesses.<\/span>
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Ø <\/span><\/span><\/span>Advanced proficiency in MS Excel (reports,\ntrackers, KPI dashboards)<\/span>
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Familiarity with automation tools, workflow\nsystems, or digital process management platforms<\/span><\/span>
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