ASU - Local Success Coach Washington, D.C.

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Job Profile:

Academic Advisor 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay – Depends on experience:

$76,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary: $66,000 to $76,000 annually

The Mindset We Bring

ASU Local is an evolving model. The Coach thrives in ambiguity, approaches every challenge as a learning opportunity, and consistently demonstrates:

Navigate Change with Proactiveness: Anticipate student needs and institutional shifts with proactiveness
Spirit of Learning by Doing: Pilot new approaches, reflect on what works, iterate quickly
Evolve for Students Mindset: Every process, every session, every conversation is in service of student success. If it doesn't serve students, we change it.
Data-Informed Humility: Use data to challenge assumptions, celebrate progress, and redirect effort.

Driving Outcomes — Our North Stars

Every decision, every outreach, every session is anchored to two non-negotiable outcomes monitored daily:

90%+ Term-to-Term Persistence
90%+ Students in Good Academic Standing (Cumulative GPA ≥ 2.0)

The Coach monitors student data daily — tracking GPA trends, course progress, attendance signals, and early alerts — to ensure the cohort moves consistently toward these targets. These metrics are not lagging indicators; they are live instruments that shape every coaching action.

Who We're Developing: The ASU Local Graduate Profile

Graduating from ASU Local means more than earning a degree. The Coach actively develops the following capacities in every student — through programming, coaching conversations, and community experiences — grounded in NACE career readiness competencies:

Career-Ready Applies self-knowledge, academic knowledge, and real-world experience effectively to meet workplace expectations and demonstrate readiness for professional success. The Coach connects students to internships, networking opportunities, and career exploration throughout their time in the program.

Collaborative & Inclusive Values multiple perspectives and fosters inclusive environments to achieve shared goals. The Coach intentionally builds a cohort community where students practice collaboration, empathy, and inclusion as everyday skills — not just classroom concepts.

Problem Solver & Critical Thinker Analyzes complex information, evaluates alternatives, and implements reasoned solutions in uncertain or challenging situations. Life Lab and Academic Lab sessions are designed to surface and strengthen these skills through real-world scenarios and reflective dialogue.

Lifelong Learner Takes ownership of ongoing learning, adapting knowledge to evolving personal, academic, and professional contexts. The Coach models this disposition daily and supports students in developing the self-awareness and agency to keep growing beyond graduation.

Ethically Grounded Leader Leads with integrity, demonstrates principled decision-making, and incorporates ethical considerations and social responsibility into actions. The Coach creates space for students to grapple with complex questions, develop their values, and practice leadership in their communities.

Essential Duties:

1. Daily Data Monitoring & Tiered Outreach

Review student academic dashboards, early alert systems, and LMS data every day to identify shifts in persistence or GPA standing.
Categorize each student into the appropriate TSS tier and adjust outreach intensity accordingly.
Initiate proactive, relationship-based contact with Tier 2 and Tier 3 students — via text, call, or in-person — before challenges escalate.
Document all coaching contacts, interventions, and follow-ups in the student information system.

2. Facilitate Weekly Programming — Life Lab & Academic Lab

Lead block-scheduled, in-person weekly sessions anchored in two core formats:
- Life Lab: Experiential workshops covering wellbeing, social connectivity, changemaking, and purpose-driven career exploration. Sessions are discussion-based, activity-driven, and community-building — directly developing the Graduate Profile competencies of collaboration, critical thinking, and ethical leadership.
- Academic Lab: Skill-building sessions focused on mastering learning strategies, navigating ASU's online academic platform, degree planning, and academic recovery — building the habits of a lifelong learner and career-ready professional.

Design and document lesson plans each week aligned to ASU Local's student development outcomes and Graduate Profile competencies.
Continuously adapt session content and format based on student feedback, cohort needs, and collaboration with the broader ASU Local team.

3. One-on-One Coaching & Relationship Building

Conduct regular 1:1 check-ins calibrated to each student's TSS tier — from light-touch for Tier 1 to frequent, intensive sessions for Tier 3.
Build authentic, trust-based relationships with every student, making them feel known, valued, and supported throughout their academic journey.
Use coaching conversations to help students develop self-knowledge, articulate their values, and connect their academic experience to their career and life goals — core to the Graduate Profile.
Guide each student in identifying academic pathways, extracurricular opportunities, research, internships, and study abroad options.
Provide support on select evenings and weekends as needed to meet students where they are.
Drive toward a 90%+ year-over-year retention rate and a 75%+ four-year graduation rate.

4. Wraparound Support & Resource Navigation

Identify students requiring additional ASU services — tutoring, mental health support, financial emergency assistance, disability services, and more.
Make warm referrals to appropriate providers and proactively follow up with Tier 2/3 students to confirm they are accessing help.
Serve as the bridge between the student and the broader ASU support ecosystem.

5. Recruitment & Program Growth

Lead outreach and enrollment efforts to grow the student cohort to an optimal scale.
Guide prospective students from inquiry through enrollment, serving as a trusted first point of contact for the community.
Represent ASU Local at recruitment events, campus tours, and community presentations.

6. Events, Community, & Career Networking

Design and execute signature social events that build cohort identity and give students a sense of belonging throughout their journey.
Partner with local professionals, civic organizations, and employers to create experiences that place students in real-world contexts where they practice collaboration, problem-solving, and professional presence.
Leverage a growing local network to turn events into on-ramps for internships, mentorships, and career pathways.

Desired Qualifications:

Experience in data reporting, recruitment, and enrollment
Experience in instructing, coaching, or mentoring students
Evidence of how you have outperformed benchmarks in the areas of increased persistence, engagement, and goal attainment for young adults.
Evidence of having designed learning experiences and curriculum with a specific focus on engaged learning & hands-on programming for small & large groups of students. This may include experiential learning, deeper learning, and place-based learning.
Experience with recruiting and/ or enrolling in a higher education setting
Experience with student Case Management

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
Required to stand for varying lengths of time and walk moderate distances to perform work
Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds
Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts
Communicate to perform essential functions

Department Statement:

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by:

We design personalized learning experiences to end achievement disparities.
We design for an integrated work and learning future.
We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.
University College is guided by five key design principles:
- Learners First – Begin with a focus on learner’s needs.
- Be Bold – The problems we are working on demand it.
- Simplify – Remove the unnecessary.
- Personalize – 1:1. Connect. Care. Create value for the learner.
- Collaborate – Radically. We are in this together.
A wide range of new programs and services is currently under development.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Washington, D. C.

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23470.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.