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TONY HAWAII AUTOMOTIVE GROUP LLC

Automotive Product Specialist

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Job Summary:

The Tony Group stands out as one of the premier automotive dealerships in the State of Hawai'i. Nestled in the heart of Waipi'o, we take pride in our legacy as a family-owned and operated business since 1977. With seven locations across the state, including Tony Honda, Tony Honda Hilo, Tony Honda Kona, Tony Nissan, Tony Volkswagen, Tony Hyundai, and Genesis of Waipio, we’re committed to delivering exceptional service and building lasting relationships with our community. Join us and experience the excellence that sets us apart in the automotive industry!

An Automotive Product Specialist is a knowledgeable and customer-focused professional who serves as the expert on a dealership’s vehicle lineup. Unlike traditional sales roles, a product specialist focuses on educating customers, demonstrating vehicle features, and ensuring a seamless purchasing experience without the pressure of aggressive sales tactics.

Essential Job Responsibilities:

  • Product Expertise: Have in-depth knowledge of all vehicle models, features, specifications, and technology, including safety features, performance, and connectivity options.
  • Customer Engagement: Greet and assist customers, answer questions, and provide detailed demonstrations of vehicles.
  • Test Drive Coordination: Guide customers through test drives, highlighting key features and benefits tailored to their needs.
  • Technology Demonstration: Explain and assist with vehicle technology, such as infotainment systems, driver-assist features, and mobile app connectivity.
  • Support Sales Process: Work alongside the sales team to ensure customers feel informed and comfortable making a purchase decision.
  • Customer Follow-Up: Maintain relationships with potential buyers, provide additional information as needed, and ensure satisfaction after a purchase.

Additional Responsibilities:

  • Adhere to the Tony Group Standards:
    • SMILE: Be positive and respectful to everyone.
    • GREET: Greet everyone within five feet.
    • HELP: Help every guest or find someone who can.
    • THANK: Always thank the guest.
    • GOLD: Go for Gold (Grand Opening Look, Daily).