<\/b><\/span><\/b>Automotive Service Advisor<\/b><\/span><\/span><\/u><\/span><\/span><\/span>
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Mike Terry Hyundai Silsbee<\/u><\/b><\/span><\/span>
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<\/u><\/div>Put your natural\n knack for pleasing people to work! If you can make customers feel\n welcome and confident that their needs are being met, then our\n dealership may be your next career home. We need more than a\n Service Advisor; we need an expert in the art and science of\n customer service\-\-someone who is equally as comfortable greeting\n customers as they are scheduling appointments and acting as a\n liaison between our customers and our service\n techs.<\/span><\/span><\/span><\/span><\/span>
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<\/span><\/span><\/div><\/span><\/span><\/span><\/span><\/b><\/b>Job\n Responsibilities<\/u><\/b><\/span><\/span><\/span><\/span><\/span>
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<\/div>- Attitude is\n everything\u2014greet service department customers promptly and\n courteously<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Listen to each\n customer and clearly articulate repair needs to\n techs<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Upsell\n recommended/additional services using low\-pressure,\n high\-integrity methods<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Provide\n accurate estimates of repair/maintenance\n costs<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Adherence to\n dealership policy on customer vehicle care and\n operation<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Follow up on\n each repair and keep customers informed of\n progress<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Sell and\n manage extended warranties<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Inspect repair\n quality and ensure that all work is complete<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Notify\n customers when vehicles are ready for pick\n up<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Review and\n explain repairs and associated costs with\n customers<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span><\/span><\/span>Handle minor\n customer concerns and complaints<\/span><\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span>Keep Service\n Manager informed of all problems and potential\n problems<\/span><\/span><\/span><\/span><\/span>
<\/li>- <\/span><\/span>Maintain\n Customer Satisfaction Index (CSI) scores in accordance\n with dealership standards<\/span><\/span><\/span><\/span><\/span>
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Requirements<\/h3>- Experience preferred but not required<\/span><\/span><\/span>
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Benefits<\/h3>- Compensation\n is based on experience and is competitive with the retail automotive market.<\/span><\/span><\/span><\/span><\/span>
<\/li>- We offer excellent benefits.\u200b<\/span><\/span><\/span><\/span>
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Our company maintains a strong policy of equal\nemployment opportunity for all associates. We hire, train, promote and\ncompensate associates on the basis of personal and professional competence and\npotential for advancement without regard for race, color, religion, sex,\nnational origin, age, marital status, disability or citizenship, as well as\nother classifications protected by applicable federal, state or local laws.<\/span><\/span><\/span><\/i>
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