LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Essential Functions

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality, consistently striving to “exceed guest expectations” in every interaction.

• Arrive on time to all scheduled events and maintain an accurate, up-to-date knowledge of the daily work list and event setup needs.

• Set up and prepare banquet and dining spaces prior to each event as specified in the Banquet Event Orders (BEOs), including tables, chairs, linens, water/cups, notepads, pens, and any additional equipment or décor as requested.

• Provide attentive, pleasant, and efficient wait service to guests during banquets, regular dining, and special events and functions, following posted duties for each meal or occasion.

• Maintain cleanliness of all serving, dining, and event areas throughout service; break down and reset event spaces following the conclusion of each function.

• Uphold grade “A” health and sanitation standards at all times, ensuring the safety and well-being of guests and fellow staff.

• Transport tables, chairs, food carts, and other event equipment between buildings and spaces as needed to support seamless event operations.

• Monitor event spaces, service equipment, and work areas to ensure they are in good working order and safe for public use; report any missing or out-of-service items to the supervisor promptly.

• Respond promptly and positively to last-minute service requests, maintaining a gracious, can-do attitude to ensure the best possible guest experience in every situation.

• Wear and maintain a clean, pressed staff uniform at all times while on duty, including a visible name tag.

• Comply with all safety policies, practices, and procedures and report any unsafe activities or conditions immediately to the supervisor or the Human Resources department.

• Perform other duties and responsibilities as assigned and required.