BANQUET SERVER

Job Summary:

The Banquet Server provides platinum level dining service to members and guests. This position assists with setup, maintenance, cleanliness and safety of the Main Dining Room areas. The Banquet Server must be able to: Serve & clean during banquet events and functions; understand, execute and complete function sheets and closing duties/checklists in a timely fashion; is knowledgeable and follows Club policies and procedures; always maintains order and cleanliness; will assure that member’s satisfaction standards are consistently attained; will use club training tools to learn members’ by name and greet members using surname; will seek opportunities to create memorable moments and deliver legendary service with gracious hospitality. This individual will embody The Carolina Country Club Platinum Service Absolutes and ensure Platinum Level Service at all times.

Job Functions include:

• Arrives on time for work shift, well-groomed and dressed in the appropriate uniform.
• Reviews and sets up banquet areas, as stated on function sheets, assuring all dishes, silverware, glassware and table linens are clean and in appropriate order.
• Graciously receives and greets members by name and guests and seats them accordingly.
• Takes beverage orders and serves food in specified station.
• Pours and refills wine, coffee, water and other beverages served with and after the meal.
• Clears soiled dishes as needed.
• Cleans all assigned work areas in kitchen and banquet areas.
• Professionally and quickly handles complaints from club members, guests, and visitor and communicates to Management immediately.
• Assists in closing functions by performing various tasks such as removing linen, busing glasses, dishes, silverware, etc., and re-setting the room for next function.
• Assures that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed.
• Thanks members and guests; invites them to return.
• Consistently follows all sanitation-related requirements, including those related to personal hygiene.
• Is mindful of dining room area to ensure proper maintenance, cleanliness and safety and reports any areas that need attention to management or to the Facility Director.
• Suggests to management when additional service supplies and small equipment are needed.
• Attends pre-service employee briefings (line-up meetings) prior to working the dining room floor.
• Is knowledgeable and follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages.
• Completes other appropriate assignments made by the Banquet Captain or Management.
• Works with a good attitude, with respect towards others and creates professional working relationships with co-workers.
• Follows Club safety and security policies and stays alert and promptly reports accidents, injuries, maintenance issues, suspicious activity and unsafe work conditions to management.
• Completes required computer-based training courses, North Carolina Alcohol Beverage Control rules and regulations and participates regularly in member name game.
• Performs other duties as assigned.