Bar Manager (Chapter & Verse)

About the role

Responsible for the successful running of the Chapter & Verse bar. This position promotes the lounge, menu planning, maintains standards, manages forecast and revenue generation of the venue, assists servers on the floor during peak periods and manages staff as well as the venue's inventory and control. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Critical responsibilities

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the venues of responsibility.

• Manages in compliance with all local, state and Federal beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to manage the financials of the department.

• Manages the department's controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all venue, hotel and Area and Marriott Worldwide policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Develops drinks menus and promotions as necessary and assists with development of food menu.

Leading Bar/Lounge Team and Managing Human Resource Activities

• Ensures staff are trained on all aspects of their roles.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the venues' staff regarding all hotel happenings.

• Prepares rosters and approves timecards and leave requests.

• Develops and supports the departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Drives the development and implementation of corrective action plans.

• Runs probationary reviews, Performance reviews.

• Plans hiring needs and runs interviews.

• Supports wider hotel activities and training

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Provides feedback to individuals in an effort to improve service performance.

• Reviews comment cards and guest satisfaction results with employees.