Behavioral Health Lead Patient Coordinator
Empowering Wellness, Transforming Lives
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.
As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.
Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.
A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!
Job Summary:
We are seeking a compassionate, organized, and proactive Behavioral Health Lead Patient Coordinator to join our Behavioral Health team. In this role, you will serve as a key liaison between patients, providers, and administrative staff, ensuring a seamless and supportive patient experience from intake through ongoing care. As the lead, you will guide daily front-end operations, mentor patient coordination staff, and help drive efficiency, quality, and patient satisfaction within our behavioral health services.
Duties/Responsibilities:
- Support the supervisor in Patient Coordinators workflow and administrative staff.
- Provide shadowing and coaching where needed.
- Assist overseeing patient intake, scheduling, and referral processes for behavioral health services.
- Serve as the primary point of contact for patients, families, and external partners.
- Ensure timely coordination of appointments, assessments, and follow-ups.
- Support patients in navigating services, insurance, and treatment plans.
- Maintain accurate and confidential patient records in compliance with HIPAA regulations.
- Help develop and implement workflows to improve efficiency and patient experience.
- Assist with staff scheduling and coverage planning.
- Help monitor daily operations to ensure smooth clinic flow and access to care.
- Help identify process gaps and implement improvements.
- Assist with tracking and reporting key performance metrics (e.g., no-show rates, scheduling efficiency).
- Collaborate with clinical leadership to align administrative and care delivery processes.
- Help ensure adherence to organizational policies, procedures, and regulatory requirements.
- Facilitate communication between providers, care teams, and administrative staff.
- Handle patient concerns or escalations in a professional and empathetic manner.
- Performs other duties as assigned.
Education and Experience:
- High school diploma or GED required. Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field preferred.
- Minimum of 1 year of experience in a healthcare setting such as insurance eligibility, scheduling, billing, and any background regarding behavioral health.
- Prior leadership experience preferred.
Required Skills/Abilities:
- Strong leadership, problem-solving, decision-making, and team management skills preferred.
- Excellent communication and interpersonal skills; patient communication and empathy.
- Proficient in healthcare management software and Microsoft Suite such as Outlook, Excel, Word, SharePoint, etc.
- Knowledge of HIPAA regulations, patient rights, and ethical standards.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Bilingual in English and Spanish preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
Benefits
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre-Employment
Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.