Benefits Systems Administrator - ANC Verification Services
The Role
The Benefits Systems Administrator supports delivering superior benefits administration services to Willis Towers Watson clients, including Health and Welfare and Pension plan administration. The full-time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.
Performance Objectives
Clients
- Administer ongoing benefit system activities.
- Receive and process import data files containing indicative data, election data, dependent and beneficiary data
- Generate payroll/vendor feeds, as well as ad-hoc management reports
- Process and fulfill, confirmation statements and other benefit-related materials
- Assist with system testing; Web, interfaces and system-generated reports for new and ongoing systems
- Utilizing case management tools as needed
- Exercise discretion and independent judgment in responding to and resolving client issues
- Develop and maintain system processing documentation and processing calendar
- Provide backup for other team members as needed
- Attend ongoing client status meetings as needed to establish client relationship
- Attend internal project meetings to ensure project continuity in the ongoing
Financial
- Meet service-level agreements across all clients
- Meet billable hour goals as defined by your manager
- Work within the prescribed budget for each project
- Identify potential out-of-scope work and new opportunities for client teams
People
- Take initiative to share knowledge and/or experience with team members proactively
- Develop strong partnerships with team members
- Work collaboratively with other members of the team to meet internal and client objectives
- Solicit feedback and development opportunities for career growth
Excellence
- Assist project team with client assignments to deliver timely, within-budget and high-quality work
- 100% compliance with SOC1 and Professional Excellence criteria
- Help develop and maintain system processing documentation
- Analyze process workflow and recommend improvements to increase efficiency and effectiveness
- Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
The Requirements
- Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
- Ability to complete Willis Towers Watson Benefits Systems Administrator training program
- Strong analytical and problem-solving skills
- Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
- Professional and responsible approach to work, clients and colleagues
- Willing to work on a mid-shift schedule
- Ability to manage time and work a flexible schedule
- Ability to organize and prioritize with strong attention to details
- Excellent oral and written communication skills
- Ability to work independently and in a team environment with minimal supervision
- Ability to complete multiple projects within established deadlines
- Work experience with US and/or UK counterparts and projects preferred, but not required
- College degree preferred
WTW is an Equal Opportunity Employer