Bilingual Spanish Intake and credentialing Specialist (Full-Time) – Rio Rancho / Albuquerque

Bilingual Spanish Front Office, Intake & Credentialing Specialist (Full-Time) – Rio Rancho / Albuquerque

About Us

At The Community Lighthouse, our mission is healing the world, one child at a time. We empower children and families through education, connection, and trauma-informed care. We work hard, support one another, and maintain a positive, playful team culture where people genuinely enjoy coming to work.

About the Role

We are seeking a friendly, organized, and experienced Front Office, Intake & Specialist with credentialing experience to serve as the welcoming face of our clinic while supporting critical administrative functions behind the scenes.

This role will support both our Albuquerque and upcoming Rio Rancho locations. Flexibility to work between locations is required. This position
is a blend of front office operations and administrative expertise, requiring prior experience in intake and credentialing. You’ll play a key role in ensuring a smooth client experience while helping maintain compliance and efficient onboarding processes.

Why You’ll Love Working Here

• Supportive, team-based culture with regular check-ins

• Meaningful work supporting children and families

• Opportunity to use and grow your administrative skillset

• Hybrid flexibility with in-office connection

• Positive, collaborative work environment

What You’ll Do

Front Office Responsibilities

• Greet and check in clients, creating a warm and welcoming environment

• Manage front desk operations and daily office flow

• Answer phones, schedule appointments, and respond to inquiries

• Support end-of-day responsibilities, including closing the office

Intake Coordination

• Manage new client referrals and onboarding process

• Communicate with families to gather required documentation

• Verify eligibility and ensure timely access to services

• Coordinate with clinical teams to assign services

Support Credentialing & Compliance When needed

• Maintain and track provider credentialing and re-credentialing

• Ensure compliance with payer and regulatory requirements

• Prepare and submit credentialing applications

• Monitor expiration dates and maintain accurate records

Schedule

• Full-time, Monday–Friday (with occasional Saturdays as needed)

• Must have evening availability up to 7:15 PM (this role may be responsible for closing the office)

• In office role with required front desk coverage; not a remote position.

Minimum Requirements

• 1–2 years of front office, intake, and credentialing experience (healthcare or behavioral health)

• Strong organizational and documentation skills

• Excellent communication and customer service skills

• Ability to manage multiple priorities in a fast-paced environment

• Professional, dependable, and team-oriented

• Reliable transportation

Qualifications

• Experience in behavioral health or medical settings (Required)

• Familiarity with insurance verification and payer requirements

• Spanish-speaking is a plus
  

Pay

• $22 to $26 an hour based on experience

Benefits

• Paid Training

• Work-Life Balance

• Supportive Culture

• Growth Opportunities

• Diversity, Equity & Inclusion Focus

• Up to 3.5 Weeks PTO + Paid Sick Leave

• 6 Paid Holidays

• Medical, Dental, Vision, and Life Insurance

• Paid Maternity Leave (after 1 year of employment)

• 401(k) with 4% Match

• Discounted Gym Membership

Join Us

If you enjoy being the first friendly face people see, thrive in an organized environment, and bring experience in intake and credentialing—we’d love to meet you.

Not sure if you qualify? Apply anyway—we’re happy to review your experience.

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