We are seeking an experienced and\ndetail\-oriented Billing Manager<\/b> to lead and manage end\-to\-end billing\noperations. The role is responsible for ensuring accurate and timely invoicing,\nrevenue assurance, vendor settlements, reconciliations, customer billing\ndispute resolution, and process governance.
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The ideal candidate should have\nstrong experience in subscription\-based and usage\-based billing environments,\nteam management, financial reconciliations, and billing automation initiatives.\nExperience in Telecom, Satcom, Maritime, ISP, SaaS, or technology\-driven\nservice industries will be highly preferred.
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Key Responsibilities<\/b>
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1. Billing Operations &\nInvoicing<\/b>
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· <\/span><\/span><\/span><\/span><\/span>Manage end\-to\-end billing activities for all\nservices including VSAT Services, Starlink Services, Maritime Connectivity\nServices , IoT Connectivity Solutions , DID & Value\-Added Services
<\/p>- Generate accurate and timely customer invoices\n through billing platforms such as IBIS, Zoho Books, ERP systems, and\n related tools.
<\/li> - Validate usage records, subscription plans, rate\n cards, contract terms, pro\-rata calculations, and billing adjustments.
<\/li> - Ensure billing accuracy and timely invoice generation\n in accordance with customer agreements and service contracts.
<\/li> - Monitor billing cycles and ensure adherence to\n defined billing timelines and SLAs.
<\/li><\/ul>2. Revenue Assurance &\nBilling Controls<\/b>
<\/p>- Establish controls to prevent revenue leakage and\n billing inaccuracies.
<\/li> - Conduct regular reviews of billing data, usage\n records, and pricing structures.
<\/li> - Identify missed revenue opportunities, duplicate\n billings, under\-billing, and billing exceptions.
<\/li> - Work closely with Sales, Operations, and Service\n Delivery teams to ensure billing alignment with contracted commercial\n terms.
<\/li><\/ul>3. Vendor Settlements &\nPayout Management<\/b>
<\/p>- Manage monthly and quarterly payouts to vendors,\n service providers, and channel partners.
<\/li> - Validate vendor invoices against system records,\n customer billings, and contractual commitments.
<\/li> - Ensure accurate settlement calculations in line with\n pricing agreements and revenue\-sharing models.
<\/li> - Coordinate with vendors to resolve billing\n discrepancies and settlement disputes.
<\/li><\/ul>4. Reconciliations &\nAccounts Receivable Monitoring<\/b>
<\/p>- Perform monthly reconciliations between:
<\/li>- IBIS Usage Records
<\/li> - Vendor Bills
<\/li> - Customer Invoices
<\/li> - Zoho Books / ERP Data
<\/li><\/ul> - Reconcile Statements of Account (SOA) with customers\n and vendors.
<\/li> - Track outstanding receivables and support collection\n efforts.
<\/li> - Maintain billing and revenue reports ensuring\n accuracy and completeness.
<\/li><\/ul>5. Customer Billing Support\n& Dispute Resolution<\/b>
<\/p>- Manage customer billing inquiries and disputes within\n defined SLA timelines.
<\/li> - Collaborate with Sales, Customer Support, Logistics,\n and Service Delivery teams for issue resolution.
<\/li> - Review and recommend billing adjustments, credits,\n debit notes, and credit notes where applicable.
<\/li> - Enhance customer satisfaction through timely and\n effective query resolution.
<\/li><\/ul>6. Compliance, Audit &\nGovernance<\/b>
<\/p>- Ensure adherence to contractual, financial, and\n regulatory requirements.
<\/li> - Maintain billing policies, process documentation, and\n Standard Operating Procedures (SOPs).
<\/li> - Support internal audits, statutory audits, and\n compliance reviews.
<\/li> - Ensure proper audit trails and documentation for all\n billing transactions and adjustments.
<\/li><\/ul>7. Process Improvement &\nAutomation<\/b>
<\/p>- Drive billing process optimization and automation\n initiatives.
<\/li> - Identify opportunities to improve efficiency,\n accuracy, and turnaround time.
<\/li> - Develop and implement workflow enhancements and\n reporting automation.
<\/li> - Establish KPIs and dashboards to monitor billing\n performance and team productivity.
<\/li><\/ul>8. Team Leadership &\nStakeholder Management<\/b>
<\/p>- Lead, mentor, and develop the billing operations\n team.
<\/li> - Set performance goals and monitor team deliverables.
<\/li> - Foster collaboration with Finance, Sales, Operations,\n Customer Support, and Vendor Management teams.
<\/li> - Drive a culture of accountability, continuous\n improvement, and customer focus.
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Qualifications<\/b>
<\/p>- Bachelor's Degree in Commerce, Accounting, Finance,\n Business Administration, or related field.
<\/li> - MBA (Finance), CA Inter, CMA/ICWA, or equivalent\n professional qualification will be an advantage.
<\/li><\/ul>Experience<\/b>
<\/p>- 6\u201310 years of experience in Billing Operations,\n Revenue Assurance, Finance Operations, or Telecom Billing.
<\/li> - Minimum 3\u20134 years of team management experience\n (mandatory).
<\/li> - Experience in Telecom, Satellite Communications, ISP,\n Maritime, SaaS, Subscription Billing, or Technology Services industries\n preferred.
<\/li><\/ul> Technical Skills<\/b>
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Strong Working Knowledge Of:<\/b>
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