Bizom- Regional Head

What You'll Be Doing: Core Responsibilities

I. Strategic Implementation Leadership (The Build)

You will guarantee that every Bizom platform launch is fast, accurate, and sets the customer up for long-term success.

● Executive Ownership: Serve as the regional executive sponsor for high-value implementations. Ensure Sales Handover Validation is rigorous and project scopes align with regional realities.

● Methodology & Quality: Define and enforce high-quality standards across the implementation lifecycle (BRD, Configuration, UAT). You are the final

approver before Go-Live, signing off on system readiness and data integrity.

● Integration Command: Navigate the complexities of client ERP/SAP integration. Coordinate closely with our R&D and Integration teams, acting as

the technical bridge to ensure seamless, real-time data flow for our customers.

● Driving Velocity: Relentlessly focus on accelerating project timelines without sacrificing quality, ensuring maximum Time-to-Value for our clients.

II. Customer Success & Adoption (The Grow)

Your primary mandate shifts to guaranteeing that the platform is not just live, but is deeply adopted across all layers of the client’s distribution network.

● Value Realization: Define and track key metrics that matter. Proactively identify and resolve adoption roadblocks to minimize churn risk and maximize Customer Lifetime Value (CLV).

● Deep Customer Insight (Client Beat): Go beyond the office. Conduct regular Client Beat Visits across the region to sit with distributors and DSRs (sales rep), gaining firsthand insight into their operations to drive relevant platform usage.

● Hypercare & Transition: Lead the high-intensity Hypercare phase, transforming initial issues into immediate wins. Ensure a smooth, documented handover to the BAU Account Management team for ongoing farming.

● Process Elevation: Lead internal retrospectives to capture regional learnings and continuously refine our implementation playbooks, making Bizom a benchmark for SAAS delivery excellence.

What You'll Bring:

● Proven Experience: 7+ years in a Customer Success or Professional Services leadership role within a B2B SAAS environment.

● Industry Expertise: A deep, working knowledge of the CPG distribution ecosystem (secondary sales, distributor management, trade promotion). You

understand the sales representative's day-to-day.

● Strategic Leadership: Demonstrated ability to lead, mentor, and motivate geographically dispersed Implementation and Account Management teams.

● Stakeholder Mastery: Exceptional ability to influence and manage executive-level relationships, both with internal VPs and external C-suite clients.

● Technical Fluency: Comfort overseeing complex data migrations and ERP/SAAS integration projects.

● Road Warrior Mentality: Willingness and ability to travel frequently across the assigned region to govern projects and engage directly with key clients.

Why Mobisy?

● We are happy souls, working together and having each other’s back! People, Product,

● and Profit is our motto.

● Fly beyond your imagination-we believe in giving wings to your passion.

● No Kinder-garden here. We fall, we learn, and we stick together like chewing gum.

● We jam together! Whether it's a code, a pitch or a plan-collaboration is our secret sauce. We win as one.

● Little things add up! We believe in compounding-small efforts every day lead to big, magical outcomes.

● We trust in our association and give free rein to our employees to act, explore, and deliver sustainable results.

● We celebrate success hard-and failures even harder. It’s always a collective win or a collective miss.

● Have buddies, mentors-but be your own boss. It goes hand in hand.

● Know your people. Talk, chat, learn, and share-access anyone in the family,anytime.

● Stay quiet. Stay foolish. We speak up, do the right thing, and always keep our clients and company in mind.

● We roll up our sleeves, get our hands dirty, dream big, and achieve together.

What Will you get while working with Mobisy?

● Work is Fun - We believe work is fun-and we go the extra mile to make sure you enjoy what you do every single day.

● Design Your Own Role - You don’t just fit into a job-we let you shape it. Take up what excites you, and we’ll back you with trust and responsibility.

● Freedom to Own Your Work - Less rules, more trust. You get the freedom to figure things out your way-with the right support when needed.

● Take Full Ownership - It’s your ship. You steer it. You own it. You make things happen.

● Grow into a Leader - This isn’t just a job-it’s your launchpad to becoming a strong, independent leader.

● People Come First - Always. We back our people through thick and thin. That’s our culture.

● Stay Fit & Feel Good - We care about your health-with fitness activities, sports, and regular wellness sessions to keep you balanced.

● Happy Tummy, Happy You - Enjoy fresh, tasty meals every day at our very own in- house cafeteria. We take food seriously!