Boat Tour Guide

LJA Mission Statement:

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Position Summary: Join our team and become the friendly face and knowledgeable voice guiding visitors on boat tours aboard the historic Cherokee IV. As a Boat Tour Guide, you will have the opportunity to showcase the beautiful waterfront of Lake Junaluska, share engaging historical tidbits, and provide a memorable experience for families, tourists, and private event groups.

Essential Functions:

• Operate and navigate the Cherokee IV safely, following established protocols and regulations for passenger safety.

• Conduct guided boat tours, following a script that shares lake history and insights in an engaging and informative manner.

• Ensure passengers feel welcome, comfortable, and safe throughout the tour.

• Adapt your approach to suit various audiences, from casual visitors to private cruise participants.

• Answer guests' questions about Lake Junaluska’s history, scenic surroundings, and boat tour services.

• Collaborate with staff to ensure boat tours operate smoothly and on schedule.

• Assist guests with ticketing processes, including helping them purchase tickets and manage reservations.

• Provide support at the Lake Junaluska Outfitters and Recreation Department, assisting with customer inquiries, reservations, and daily operations as needed.

• Provide support for the Lake Junaluska Services and Media Department, assisting with event set-up and break-down as needed.

• Must possess excellent hospitality skills and a strong desire to foster an attitude of Christian hospitality to “exceed guest expectations”.

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.