Booking & Revenue Agent (M/F/NB)

THE MISSION?

• They say that the first impression is always the right one, which is fortunate because you are the first point of contact for our clients. They must be in good hands with you 🤗.
• You handle all the functions of a personalized and warm telephone reception 📞 (or by email 📧), reflecting the image of Mama!
• You are unbeatable in the speed of response to requests 🧘 received by email.
• Of course, you apply the company’s pricing policy 💼 and keep-up-to-date statistics for other departments. 📊
• You have a team spirit 👥, and your colleagues can count on you. 😉

MADE FOR YOU? ONLY IF…

• You are attentive and friendly 😊, overflowing with kindness!
• For you, confidentiality is important 🔒: what happens at Mama stays at Mama.
• A team player, you know how to work in a team: available, attentive, and responsive, your colleagues appreciate you. 🤝
• Gifted with a keen sense of communication, you have an impeccable level of eloquence.
• With excellent interpersonal skills, you never lack resources when dealing with client situations.
• You know how to prioritize your tasks. Master Yoda has taught you everything. 🧘‍♂️
• You can speak other languages. 🌍
• You are organized and never let yourself be overwhelmed.
• You have a commercial flair without being the “Wolf of Wall Street”! 🤑

YOUR LITTLE EXTRAS ARE:

• Your smile can be heard over the phone! 😁
• You have experience in a reservation or reception service.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.