Box Office Supervisor (Full-Time)
Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
Deploy and supervise Sphere Box Office Ticket Seller staff on all aspects of ticket sales and customer service, ensuring a pleasant experience for guests of the venue.
What will you do?
- Supervise Box Office Ticket Seller staff by assigning locations, managing breaks and meal periods, and reassigning staff as needed.
- Assist with reconciliation of the vault. Perform safe counts, prepare bank deposit, coordinate with armored courier.
- Analyze work to be performed, direct staff to perform ticket activities.
- Verify and reconcile daily ticket sales activity for each area within the box office.
- Provide sales numbers and remaining inventory to internal departments and external promoters.
- Review work progress, monitor activity and compliance of procedures.
- Respond to customer inquiries as needed.
- Review upcoming events in ticket system, checking holds and releases.
- Prepare event settlement reports, and all end of day reports in support of all ticket activity.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
- Supervision of Ticket Sellers
What do you need to succeed?
- The ideal candidate must have a minimum of 2-4 years Box Office experience.
- Must have experience managing staff.
- Must have knowledge of Ticketmaster Host, ARCHTICS, TM Entry and Microsoft Office Suite.
- Will have basic accounting skills and ability to multi-task.
- Excellent verbal & written communication and be skilled at working collaboratively in a team environment.
- Must be able to multi-task and prioritize in a deadline-oriented environment.
Special Requirements
- Ability to walk/stand for the duration of the shift.
- May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
- Must be available to work a flexible schedule including early mornings, evenings, holidays, and weekends.
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