Branch Manager

Show

JOB FUNCTIONS

Responsible for the daily management of branch operations and associates to ensure sales, growth, and profit objectives.
Ensures adherence to operational procedures and regulations related to account and lending functions.
Oversees facilities operations, security controls, audits, opening/closing procedures, balancing, and supply management.
Responsible for hiring, terminations, performance reviews, coaching, and associate development.
Provides ongoing coaching, sales training, and performance leadership to drive sales and service excellence.
Develops and maintains a highly motivated, well‑trained staff committed to service and performance goals.
Monitors sales and service behaviors to ensure sound business practices and exceptional member experience.
Assists members with account and loan needs as necessary; ensures consistent quality and compliance standards.
Maintains prescribed security controls and immediately reports irregularities to appropriate departments.
Ensures confidentiality and compliance with credit union policies and government regulations.
Performs quality control assessments on loan and account documentation and ensures timely correction of errors.
Participates in credit union projects and assists with system testing as needed.
Supports the growth of the branch through business development and community involvement.
Represents the credit union in relationships with members, community organizations, and vendors.
Leads and participates in required branch marketing outreach throughout the year, supporting credit union growth initiatives.
Responsible for opening business accounts and ensuring an exceptional experience for business members.
Drives new member growth for the branch and the credit union through targeted sales, outreach, and community engagement.
Promotes digital banking solutions and leads efforts to increase member usage and adoption of digital tools.
Supports the rollout, adoption, and staff training for new product and service offerings.
Perform other tasks or special project work as assigned.