Branch Operations Manager

%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 0in 0pt; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cb style=%22mso-bidi-font-weight%5C: normal;%22%3ED.R. Horton, Inc., the largest homebuilder in the U.S.%3C/b%3E, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. %3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp;%3C/span%3EPlease visit our website at %3Ca href=%22http%5C://www.drhorton.com/%22 rel=%22external%22%3E%3Cspan style=%22color%5C: #0000ff;%22%3Ewww.drhorton.com%3C/span%3E%3C/a%3E for more information.%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-size%5C: 14px;%22%3ED.R. Horton, Inc. is currently looking for a %3Cspan style=%22mso-bookmark%5C: Text2;%22%3E%3Ca name=%22Text2%22%3E%3C/a%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3E%3Cu%3E%3Cstrong%3EBranch Operations Manager - Producing%3C/strong%3E%3C/u%3E %3C/span%3E%3C/span%3Efor their %3Ca name=%22Text3%22%3E%3C/a%3E%3Cspan style=%22mso-bookmark%5C: Text3;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EFinancial Services Branch%3C/span%3E%3C/span%3E%26nbsp;Department. %3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp;%3C/span%3E%3Ca name=%22Text1%22%3E%3C/a%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EThe right candidate will %3C/span%3E%3Cspan style=%22mso-bookmark%5C: Text1;%22%3Ea%3Cspan style=%22mso-no-proof%5C: yes;%22%3Essist the branch to achieve capture rate goals on captive business. %3Cspan style=%22mso-bidi-font-style%5C: italic; mso-fareast-font-family%5C: %27times new roman%27; mso-ansi-language%5C: en-us; mso-fareast-language%5C: en-us; mso-bidi-language%5C: ar-sa;%22%3E%3Cspan style=%22font-family%5C: %27times new roman%27, %27serif%27;%22%3E%3Cspan style=%22font-family%5C: Arial;%22%3EMaintain Customer Service rating of 90% or greater.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EOriginate non-captive business greater than or equal to 20% of total branch production.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EMaintain acceptable DHI Mortgage Company Compliance Score to avoid Post Closing issues to ensure that loans are saleable and insurable.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EAssist Branch Manager with achieving fixed costs goal for branch.%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 0in 0pt; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text1;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3E%3C/span%3E%3C/span%3E%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cb%3EEssential Duties and Responsibilities%3C/b%3E%3C!--?xml%5C:namespace prefix = %22o%22 ns = %22urn%5C:schemas-microsoft-com%5C:office%5C:office%22 /--%3E%3C/span%3E%3Co%5C:p%3E%3C/o%5C:p%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Ca name=%22Text4%22%3E%3C/a%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ETraining %26amp; Staff Development%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EBranch Manager is ultimately responsible for training of staff, but Branch Operations Manager should assist with this responsibility%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ENew employees must attend New Employee Orientation%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAssist Branch Manager with continually assessing training/follow-up needs of staff and coordinate training accordingly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAssist Branch Manager with ensuring proper systems are in place and all employees within the branch are executing properly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ESupport AUS programs and other DHI Mortgage Company initiatives%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EMarketing%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EEvaluate the processing staff and assist them with setting goals.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EReview their progress quarterly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAssist Branch Manager to develop professional business relationships with affiliated builder Division President, Sales Manager, Closing Coordinator and sales agents%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ECall on sales agents in subdivisions regularly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EHelp to coordinate social functions with the sales agents at least quarterly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EDevelop a professional business relationship with Realtors who sell homes for your affiliated builder%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAssist Branch Manager to develop an annual branch marketing plan covering captive and non-captive business and evaluate progress with Loan Officers quarterly%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EHelp to evaluate progress of marketing efforts with Loan Officers in weekly production meetings.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3ESupport Loan Officers in non-captive production.%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EPipeline Management%5C:%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EThe Loan Operating System (LOS) makes available to Branch Operations Managers several reports that are extremely helpful in pipeline management.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EBranch Operations Managers are responsible for daily management of the pipeline (loan application to Investor) via use of these reports and direct communication with the staff.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EMonitor %22Projected to Close%22 report daily and ensure proper progress is made and closing documents are issued in a timely manner%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EReview the following report daily and manage staff accordingly%5C: Timeline Exception Report to ensure timely loan approvals%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EThe following should be done weekly%5C: Review Loan Approval Conditions Report and follow up on any outstanding conditions.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EReview Post Closing Reports and follow up accordingly.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ELead Loan Processor meeting%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAttend Loan Officer meeting and Builder meetings as directed by Branch Manager%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EBe available to staff for questions and assistance on files.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EWork with Underwriting Department, Product Development, Closing and other departments to coordinate solutions on files.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EDirect staff to communicate loan issues quickly to all concerned parties, including borrowers, builder staff, sales agents and Realtors as authorized by borrowers.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EDevelop relationships with staff.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3ELead by examples; foster a team atmosphere and attitude.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EMotivate the staff to manage individual pipelines proactively, no reactively.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EReview all rejected files for alternatives, prior to sending denial and/or transfer.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EMake sure rejected files receive a second underwriting review.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EAudit the files for compliance review.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAssist Branch Manager with the Builder Sales and Closing Reports%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EOriginate employee loans%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ECustomer Service%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EMaintaining great customer service is essential in order to achieve the desired capture rate goal and to develop non-captive business.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EThe Branch Operations Manager must motivate the entire staff to treat each customer (including the homebuyer, builder, on-site sales agent, and realtor) as a TOP PRIORITY.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EThis must be your branch%27s defining characteristic.%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ECompliance%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ERead the DHI Mortgage Company Compliance Manual, DHI Mortgage Company Policy and Procedures Manual and the DR Horton Employee Handbook and all updates in a timely manner.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAttend scheduled Compliance training%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ERespond to all Compliance Audits within the required timeframe and use audits in staff training%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ECommunicate the benefits of Compliance to the staff and embrace its importance%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EHelp monitor and train on Quality Control issues.%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp; %3C/span%3EMaintain overall focus on QC.%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EMiscellaneous%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cul%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EProcess payroll on an as needed basis for the Branch Manager, along with monitoring staff vacation and sick time.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EAttend Manager meetings prepared to participate and communicate all pertinent information back to the staff.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EDevelop effective working relationships with fellow managers throughout the company.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EExhibit the Company Mission Statement and Core Values%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3Cli%3E%0A%3Cdiv class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EOther duties/responsibilities as assigned by Branch Manager.%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/div%3E%0A%3C/li%3E%0A%3C/ul%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 1in 0pt 0in; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cb style=%22mso-bidi-font-weight%5C: normal;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3ESupervisory Responsibilities%3Cspan style=%22mso-tab-count%5C: 3;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Co%5C:p%3E%3C/o%5C:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 0in 0pt; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3Cspan style=%22mso-no-proof%5C: yes;%22%3EDirectly supervises two or more%26nbsp;employees in the Branch. Carries out supervisory responsibilities in accordance with the organization%27s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3C/span%3E%3Cspan style=%22mso-bookmark%5C: Text4;%22%3E%3C/span%3E%3Co%5C:p%3E%3C/o%5C:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin%5C: 0in 0in 0pt; mso-pagination%5C: none; tab-stops%5C: 0in 6.5in; mso-layout-grid-align%5C: none;%22%3E%3Cb%3E%3Co%5C:p%3E%26nbsp;%3C/o%5C:p%3E%3C/b%3E%3C/p%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22mso-fareast-font-family%5C: %27times new roman%27; mso-ansi-language%5C: en-us; mso-fareast-language%5C: en-us; mso-bidi-language%5C: ar-sa;%22%3E%3Cspan style=%22mso-spacerun%5C: yes;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/p%3E