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UNIVERSITY CREDIT UNION

Brand Ambassador

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JOB SUMMARY

Delivers on University Credit Unions CHAMPION Values to engage in behaviors that create member and team member loyalty Plays a pivotal role in supporting the university community by providing self-service banking assistance, promoting credit union products and services, and representing the credit union at on-campus events and sponsorships. Demonstrates excellent member service and comprehensive understanding of credit union products will be instrumental in fostering strong relationships with both current and potential members.

LOCATION

UC Davis Banking Hub

ABOUT UNIVERSITY CREDIT UNION

University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.

UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.

UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators:

  • We were founded by the University Community for the University Community
  • We provide conflict-free unbiased financial advice from certified professional coaches
  • We guarantee our rates on auto loans, credit cards, consumer loans, and HELOCs are ALL within the top 1% lowest nationwide of all federally insured financial institutions.

KEY DUTIES AND RESPONSIBILITIES

  1. Banking Hub Duties
    1. Help establish, communicate, and achieve the credit union's goals and standards.
    2. Assist students, faculty, and staff with navigating and utilizing self-service banking options, including online banking, mobile apps, and ATMs
    3. Educate users on the convenience and benefits of self-service banking to promote financial independence and empower them to manage their finances effectively.
    4. Collaborate with university departments and student organizations to support on-campus events and workshops sponsored by the credit union.
    5. Provide personalized consultation to current and potential credit union members, addressing their financial needs, goals, and concerns.
    6. Present credit union products and services that align with individual financial situations, demonstrating the value of banking with the university credit union.

  1. Knowledge of Credit Union Products and Services:
    1. Demonstrate a comprehensive understanding of credit union products, services, and financial solutions.
    2. Stay up-to-date with changes and updates to credit union offerings to provide accurate information to members and potential members.
    3. Understand all Contractual Obligations and support our University Partners.
    4. Identify marketing opportunities with University Partners and SEGs.

  1. Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management.
    1. Attends and supports Growth Department meetings and activities.
    2. Supports and assists Growth personnel. Provides back-up support as necessary.
    3. Keeps management informed of area activities and of any significant concerns.
    4. Refers member-owners to internal financial experts when necessary.
    5. Must possess’ strong interpersonal skills and the ability to interact independently with all levels of management and non-management.

  1. Assumes responsibility for related duties as required or assigned.
    1. Completes special projects as assigned (please note that some activities my take place in the evenings or weekends).
    2. Stays current with financial and public relations trends.
    3. Ensures that work area is clean, secure, and well maintained.
    4. Self-driven and motivated.
    5. Position requires a high degree of professionalism, judgement, ethics, integrity, maturity, and ability to maintain strict confidentiality.
    6. Know our products and how they compare to the competition.