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Alpaca

Brokerage Operations Associate I - ACATS

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You will manage transfer operations for ACATS and non ACATS movements as part of the Transfers team. You will ensure accurate, timely, and compliant processing, work with partners and engineering to automate workflows, and contribute to the control framework and policy inquiries. You will deliver reliable transfer processing while maintaining strong attention to detail in a distributed remote environment.

Responsibilities

  • Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
  • Process DTC / FOP transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
  • Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
  • Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
  • Run mass account transfers and conversions, both internal and external
  • Partner with engineering to automate daily self-clearing workflows
  • Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
  • Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
  • Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

Requirements

  • 2+ years of ACATS experience, with hands-on industry portal usage and a strong understanding of the ACATS cycle, status progression, and industry timing requirements
  • Working knowledge of NSCC / DTCC rules, FINRA Rule 11870, and standard vs. nonstandard transfer flows
  • Knowledge of U.S. broker-dealer back-office operations, including DTC settlements, FOP transfers, Fund/SERV, and contra account formats across major U.S. broker-dealers
  • Ability to identify documentation and processing irregularities, draw logical conclusions, and outline corrective measures
  • Excellent written and verbal communication skills, with strong attention to detail and the ability to work both independently and collaboratively in a remote, fast-paced environment with hard daily cutoffs
  • Basic knowledge of SQL, Metabase, or similar query tools, and comfort navigating internal tools, industry portals, ticketing systems, and Google/Microsoft document solutions
  • Ability to adapt to an evolving regulatory landscape and contribute to a self-clearing operational build-out, while embodying our tenets Stay Curious Have Empathy Be Accountable
  • Possess the SIE and Series 99 (or higher securities license), or achieve a passing result on the Series 99 within the first 180 days of employment

Benefits

  • Stock Options
  • Health Benefits
  • New Hire Home-Office Setup
  • Monthly Stipend