Demand Management/Project Coordinator

We are seeking a Demand Management Coordinator to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — coordinating, tracking, and managing requests from intake through closure while enabling smooth delivery across the client's technology organization. The Coordinator works closely with Demand Managers and Program leads, serving as a versatile execution partner across stakeholder, service owner, and cross-functional delivery teams — balancing operational rigor with the flexibility to support both demand coordination and project-level activities as needed.

Location: 100% Remote. Able to work effectively in Central Standard Time hours.

About us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities:

• Coordinate intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy, consistent tool usage, and adherence to governance protocols.
• Act as a detail-oriented coordinator supporting the definition of demand scope, managing interactions with customers and service owners, and ensuring cross-functional alignment throughout the demand lifecycle.
• Maintain planning logs, demand requirements documentation, action item tracking, and approval records in support of PMO and program-level governance requirements.
• Identify risks, develop mitigation strategies, and escalate to Demand Managers and Program leads per defined protocols.
• Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM).
• Coordinate across multiple workstreams and stakeholders at the program level, ensuring dependencies are tracked and delivery timelines are met.
• Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.

Must-Have Qualifications:

• 2–4+ years of experience as a Project Coordinator, PMO Coordinator, or Program-level support role — ideally with exposure to demand or operations coordination.
• Experience working within or supporting a PMO or program-level governance structure.
• Hands-on experience with ServiceNow (SIM module preferred) and SharePoint.
• Strong coordination and documentation skills — able to manage multiple workstreams, track action items, and produce clear status reports.
• Experience facilitating recurring stakeholder meetings and managing cross-functional follow-ups.
• Comfortable wearing multiple hats in a structured, governance-driven service delivery environment.
• Fluent in English (written and spoken); strong communication skills with both technical and business audiences.
  

Nice-to-Have:

• Exposure to demand management, IT portfolio management, or ITSM environments.
• Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus).
• Familiarity with process improvement or automation initiatives.
• PMP, CAPM, or PMO-related certification preferred over traditional BA certifications.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).