Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Manage internal control discipline with focus on sales practice, sales integrity, and conduct controls. Drive synergies and standardization across sales outlier monitoring controls both internally and cross those FLUs who participate in governance routines which this team runs. Iteratively monitor effectiveness of current strategy portfolio while helping drive proactive strengthening. Drive end-to-end consistency of sales integrity monitoring, inclusive of proactive risk identification, strategy design, data control, and thematic analysis. Maintain evidentiary documentation, and partner closely with senior leadership across multiple lines of business, GCOR, supervision, legal, and HR/ER to drive sales practice oversight. Candidate must have strong executive presence and be capable communicating results & calls to action to executive leadership. Acts as an ambassador of our risk culture.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required:

• 5+ years of related experience in either Sales, Business Controls, GCOR, Audit Issues Management, Project Management and/or Regulatory Complaints experience

• Strong business acumen and knowledge of products and services offered by the Bank

• Understands sales processes and associated Sales Practice Risks

• Experience using analytics and critical thinking skills to develop strategies with appropriate controls to mitigate risk

• Good communication and presentation skills, both written and oral

• Proven ability to lead and influence with key partners including Legal, Risk, Compliance and Audit

• Ability to adjust and react with optimism and professionalism-solution oriented

• Attention to detail and ability to hold others accountable without direct supervision.

• Able to work in fast-paced, multi-priority environment

• Proven experience with raising the bar on performance expectations

Desired:

• Understand Single Process Inventory (SPI)

• Series 7, 66, 9, 10 desired, but not required

• Bachelor’s Degree or equivalent work experience

Skills:

• Controls Management

• Verbal & Written Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Data and Trend Analysis

• Decision Making

• Monitoring, Surveillance, and Testing

• Problem Solving

• Quality Assurance

• Deep knowledge of business controls ecosystem, sales oversight, and regulatory priorities

• Knowledge of laws, rules, and regulations impacting sales practice policy and procedures

• Experience in managing large portfolios of work

• Ability to build executive and business reporting

• Proficient in Excel and PowerPoint

• Demonstrated ability to influence key stakeholders

• Experience responding to regulatory request and audit requests

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Bachelor’s Degree or equivalent work experience preferred.

Shift:

1st shift (United States of America)

Hours Per Week:

40