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Ubisoft

Business Intelligence Manager

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We’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes.

As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.

Key Responsibilities

  • Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity, accessibility, and relevance.
  • Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
  • Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
  • Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact.
  • Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
  • Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.

We’re looking for a strategic and results-oriented Business Intelligence Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes.

As the Business Intelligence Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL (Data warehouse like Snowflake/ Databricks) and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.

Key Responsibilities

  • Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using Power BI to ensure clarity, accessibility, and relevance.
  • Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
  • Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
  • Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact.
  • Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
  • Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

  • Personal performance bonus
  • Private Health Insurance (including eye care and dental)
  • Life Assurance
  • Long Term Disability Insurance
  • Pension
  • Significant discount on the world’s best video games
  • Access to Ubisoft's back catalogue on PC
  • 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.