Business Operations Associate

About the Role:

A highly organized, proactive, and detail-driven Business Operations & Growth Associate is needed to support the operational backbone, relationship management, and business development workflows of a hospitality-focused design and creative studio. This role focuses on keeping relationships warm, follow-ups consistent, systems organized, and opportunities visible so nothing falls through the cracks. Beyond task execution, the associate is expected to take initiative, suggest ideas, and translate high-level direction into clear actions, templates, and workflows. This role is ideal for someone who thrives in early-stage environments where systems are still evolving and who enjoys bringing structure, follow-through, and operational clarity.

Key Responsibilities:

Business Development, Outreach & Relationship Management

• Track professional connections including where they were met, context, and next touchpoints.

• Draft and schedule thoughtful follow-up messages after meetings, conferences, and introductions using the principal’s voice.

• Manage light LinkedIn outreach and follow-ups with approved messaging.

• Classify relationships (warm, cold, dormant) and track next actions.

• Maintain outreach logs and follow-up schedules to ensure opportunities are nurtured.

• Suggest outreach approaches and follow-up systems to improve relationship development.



CRM & Pipeline Management

• Build and maintain CRM systems such as Dubsado or HubSpot.

• Track contact details, outreach history, last interactions, and next touchpoints.

• Keep CRM data clean, organized, and easy to reference.

• Provide simple visibility reports on relationship pipelines and follow-ups.

• Recommend improvements to CRM structure or tracking workflows.



Studio Operations & Administrative Support

• Support proposal preparation with formatting, timelines, and document organization.

• Track invoices, deposits, and balances for internal visibility.

• Monitor procurement status including orders, shipments, and delays.

• Organize vendor quotes, approvals, and project documentation.

• Maintain structured folders, trackers, and operational records.

• Assist with new employee account setup when needed.

• Create templates and systems that streamline recurring tasks.



Marketing Support (Execution-Focused)

• Repurpose content created by the principal into usable formats.

• Prepare and schedule approved content for posting.

• Organize captions, images, hashtags, and assets in a centralized system.

• Maintain a clean archive of reusable marketing materials.

Qualifications & Ideal Traits:

• Background in business operations, outreach coordination, studio management, or administrative support.

• Experience managing CRM systems and relationship tracking.

• Strong written communication skills for professional outreach.

• Highly organized, systems-oriented, and detail-focused.

• Comfortable executing in another person’s voice and direction.

• Proactive, reliable, and able to translate instructions into clear execution plans.

• Experience with spreadsheets, trackers, and document organization tools.

• Familiarity with Canva or basic content handling is a plus.

Working Environment:

• Fully remote role working closely with the studio principal.

• Flexible, creative environment with evolving systems and workflows.

• High autonomy with strong expectations for ownership and follow-through.

• Opportunity to help build internal systems and operational processes.