canadahelps

Business Operations Lead

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At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.


We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.


CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.



About the role:

We are looking for a proactive, curious, detail-obsessed, full-time Business Operations Lead to join our team. Reporting to our Senior Manager, Business Operations, you will be the "air traffic controller" of our daily operations, ensuring that our workflows are efficient, our projects stay on track, and our staff is compliant with all internal and external policies and protocols. This is a new role.


The annual salary range for this role is $75,000 - $82,500. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.


This position is remote but may require to be in-office in Toronto for team collaborations.

If you'd like, include one fun fact about yourself or tell us about a hobby or interest in your cover letter.



Key Responsibilities:

  • Process Optimization: Document key operations processes in order to identify bottlenecks and opportunities to automate or use AI for routine, repetitive tasks.
  • Policy Documentation: Ensure that all key operations policies are documented and accessible so that staff have access to the most up-to-date information.
  • Logistics & Communications: Manage the overall operations calendar, as well as project timelines, communications, and internal scheduling for Operations and cross-functional initiatives to ensure projects are seamlessly delivered on time and on strategy.
  • Incident Tracking: Act as the first point of contact for reporting operational incidents or "near-misses," documenting them thoroughly and tracking corrective actions.
  • Risk Administration: Administer the company’s Risk Management Process, ensuring all risk registers are up-to-date, controls/mitigations identified with timelines and accountabilities and reports are prepared.
  • Compliance Auditing: Conduct regular internal audits to ensure departments are following standard operating procedures (SOPs) and policies are updated as per the operational calendar.
  • Wiki content administration: Manage the Operations Wiki pages and ensure content is complete, accurate and up-to-date.
  • Insurance & Documentation: Assist in the annual insurance renewal process by gathering necessary data and maintaining certificates of insurance.


Required Skills & Qualifications:

  • Experience: 5+ years in operations or project coordination.
  • Attention to Detail: An eagle eye for inconsistencies in data, contracts, policies and processes.
  • Systems Fluency: Proficiency in project management tools (Asana, Confluence, Jira) and advanced Google Workspace skills.
  • Communication: Ability to communicate policies firmly but diplomatically across all levels of the organization.
  • Proactive, Analytical Thinking: You don’t just see a problem; you are driven to uncover the root cause, identify the potential impacts to the business and be part of the solution.


What Success Looks Like in This Role:

  • The First 90 Days: You have developed a strong understanding of the operational activities at CanadaHelps, mapped our most critical workflows, and completed a thoughtful review of our existing documentation, policies, and processes. You have started to identify where things are unclear, inconsistent, duplicated, outdated, or creating unnecessary friction for teams.
  • Ongoing: Operational “firefighting” decreases because your proactive assessments help catch issues before they become crises. You notice when something feels off — whether in a process, policy, contract, dataset, workflow, or handoff — and take the initiative to investigate, understand the root cause, and recommend practical improvements.
  • How You Work: You are energized by variety and can move comfortably between projects, urgent issues, documentation, vendor/admin tasks, and cross-functional coordination without losing track of the details. You can shift between detailed execution and big-picture thinking, seeing operations as a system to continuously improve rather than a checklist to maintain.
  • Culture and Impact: Employees view Operations policies and processes not as “red tape,” but as a vital part of how we work efficiently and protect our team, our donors, and our charities. Your work reflects our cultural pillars of innovation, excellence, collective responsibility, trust, and communication — helping teams understand not just what needs to be done, but why it matters.


We believe in everyone:

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.


AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.