Business Process Analyst

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. What drives us forward is a mindset of always improving — observing how work happens, identifying what creates value, and removing what gets in the way. We constantly look for smarter, simpler, and safer ways of operating. If you thrive in environments where people value learning and are committed to continuously improve daily operations, join us and be apart of our journey.

What We Can Offer

At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.

• Drive digital operations initiatives that improve processes and support data-driven decision-making across terminal operations.
• Work in a collaborative environment that promotes effective stakeholder engagement, clear communication, and streamlined ways of working.
• Develop expertise in agile methodologies, business case development, user acceptance testing (UAT), and OKR performance management.
• Contribute to continuous improvement by transforming operational feedback and user insights into scalable digital solutions and capabilities.

Key Responsibilities

• Manage and coordinate Digital Operations and terminal-related projects, including discovery activities, process mapping, and documentation.
• Gather and analyze vendor information, perform functional assessments, and support build-versus-buy evaluations.
• Maintain and prioritize product backlogs by tracking requests, categorizing features, and monitoring product usage and lifecycle status.
• Engage with operational and business stakeholders to gather requirements, facilitate discussions, and ensure alignment on project objectives.
• Collect, analyze, and translate user feedback into actionable recommendations for roadmap planning and product enhancement.
• Support user acceptance testing and quality assurance activities by preparing test scenarios, coordinating testing efforts, and monitoring issue resolution.
• Track and report OKRs and performance indicators through dashboards, providing visibility on progress, risks, and improvement opportunities.

What We Are Looking For

Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.

Leadership expectation: We are looking for people who consistently puts customers first, leads by example with respect for people, delivers results with integrity, and drives continuous improvement by solving problems at the root, developing people, and raising standards every day.

• Master's degree in a relevant field.
• Minimum 5 years of experience in terminal operations with a strong understanding of operational processes and workflows.
• Proficiency in Terminal Operating Systems (TOS) and the ability to effectively use digital tools and applications.
• Strong analytical and user-centered approach, with the ability to translate operational challenges into clear business and functional requirements.
• Excellent verbal and written communication skills in English, with the ability to engage and influence diverse stakeholder groups, including senior leaders.
• Demonstrated ability to communicate complex concepts clearly, work collaboratively across teams, and deliver results without formal authority.
• Proactive, detail-oriented, and team-focused, with a strong sense of ownership, curiosity, and continuous learning.