Business Support Administrator

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Manufacturing Unit Manager

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Your Role and Responsibilities

In this role, you'll help run what runs the world by providing essential business support to ABB's Critical Power facility in Napier. As our Business Support Administrator, you'll play a key role in supporting day-to-day business operations, delivering excellent customer service, coordinating site communications, and helping create a positive experience for employees, customers, and visitors.

This is an excellent opportunity to build a career in business administration within a world-class engineering and technology company, while gaining exposure to a diverse range of business functions including operations, finance, communications, payroll support, and customer engagement.

Work model: Onsite | Napier, New Zealand | #LI-Onsite

Your primary responsibilities will include:

• Providing administrative support across the business and taking ownership of assigned administrative processes and activities.
• Assisting the Finance team with administrative tasks and business support activities as required.
• Coordinating internal communications, including site notices, electronic and static notice boards, organisational charts, and general business correspondence.
• Acting as the first point of contact for visitors, customers, and employees, delivering a professional and welcoming front-of-business experience.
• Managing incoming enquiries by phone and email, responding directly where appropriate and escalating matters when required.
• Providing confidential administrative support and coordination assistance across the business.
• Supporting payroll administration through the preparation and maintenance of daily, weekly, and monthly payroll data files.
• Coordinating travel, accommodation, catering, transport, and logistics for business activities and events.
• Assisting with customer visits, factory acceptance tests, training activities, and other site-based business events.
• Contributing to a positive workplace culture through exceptional customer service and collaboration.

We are a collaborative and customer-focused team that values professionalism, initiative, and continuous improvement. This role works closely with employees across the Napier facility and regularly interacts with customers, visitors, and external partners. You’ll be part of a supportive environment where you'll have the opportunity to learn, build new skills, and make a meaningful contribution to the success of our business.

Qualifications for the Role

You don't need extensive experience - we're looking for the right attitude and willingness to learn:

• You've recently completed secondary school, a diploma, or a degree (in any discipline). We welcome recent graduates and early-career professionals.
• You're comfortable using Microsoft Office (Word, Excel, PowerPoint, Outlook). Previous experience using SAP will be highly regarded If you need to build these skills, we'll support you.
• You have good written and verbal communication skills and can interact professionally with colleagues and clients.
• You're self-motivated and genuinely eager to learn - you ask questions, accept feedback, and want to develop new skills.
• You're organised, detail-oriented, and able to manage multiple tasks and deadlines.
• You have a positive, professional attitude and work well in a team.
• You hold a current, full, clean driver's licence valid in New Zealand.
• Any experience in customer service, reception, or administration is a bonus - but if you don't have it, don't worry! We provide comprehensive on-the-job training.
• Applicants must have the right to work permanently in NZ” as this role will not sponsor a work visa.

What's in it for you?

This role is about more than just a job - it's your launchpad into a professional career:

• Structured mentoring from experienced, approachable colleagues who are invested in your success.
• Real exposure to global business operations and the chance to understand how a world-class engineering company works.
• Developing skills in administration, communication, business processes, and professional practice that will set you up for a successful career.
• Working for a forward-thinking, global organisation that values integrity, innovation, and continuous learning.
• The satisfaction of contributing to a team recognised for excellence - our facility won the 2025 Hawke's Bay Exporter of the Year Award.
• A supportive environment where your growth matters and your contributions are recognised and valued.

About Our Napier Facility

ABB's Critical Power facility in Napier is a centre of excellence in the design and manufacturing of uninterruptible power supply (UPS) systems. Our operation serves customers globally, with a particular focus on powering data centres for artificial intelligence and cloud computing. We've invested significantly in our Napier site, which leads innovation in energy-efficient power protection solutions. It's an exciting time to join us - and a great place to grow your skills!

More About Us

ABB is a global technology leader in electrification and automation, working to enable a more sustainable and resource-efficient future. Our Critical Power business designs and manufactures reliable, high-performance power protection systems for mission-critical applications - from data centres and healthcare facilities to financial institutions and telecommunications infrastructure. We maintain a diverse, inclusive, and respectful workplace where everyone can do their best work and grow their career.

Ready to Launch Your Career? Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.