Business Support Senior Administrator

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants’ deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

We’re pleased to offer a fantastic opportunity within the DPS team. This role allows you to contribute to impactful work while continuing to grow your experience in a collaborative and supportive environment.

A role you will love

As a Business Support Senior Administrator, you’ll work at a regional level within the DPS division, partnering closely with teams across Operations, the DPS Contact Centre, Risk, Billing, and Financial Crime. This varied position offers a strong sense of ownership, where you’ll balance priorities, meet key deadlines, and play an important role in keeping business operations running smoothly.

Reporting to the Business Support Manager, you’ll handle escalated queries from the Administration Support Team, making sure deliverables meet agreed service levels. You’ll also support colleagues by sharing guidance, producing regular reports, and maintaining high standards of data accuracy. In addition, you’ll contribute to government and risk reporting and coordinate system-related issues by logging, prioritising, and providing updates to stakeholders.

Some of your key responsibilities will include:

• Managing Subject Access Requests (SARs) and delivering them within required timeframes
• Providing clear, professional responses to both client and internal queries
• Keeping current with Business Support processes and wider organisational procedures
• Acting as a Business Continuity Champion or Deputy, meeting all associated requirements
• Taking ownership of your workload and performing effectively under pressure
• Contributing to risk-related activities and supporting project work as needed
• Identifying and implementing process improvements to increase team efficiency

Salary, location and hours

This is a hybrid role, and the position is full time, Monday to Friday, with no weekend working required. The starting salary is £26,000 (dependent on experience and interview performance). You’ll need to live within a one-hour commute of our Bristol office (Bridgwater Road, South Bristol, BS13 8AE Computershare - Google Maps)

What will you bring to the role?

To succeed in this role, you’ll be proactive, well organised, and confident in managing your own workload. You’ll bring strong attention to detail and a commitment to delivering accurate, high-quality work. As a reliable member of the team, you’ll build positive relationships and take a practical, solutions-focused approach.

This opportunity is ideal for someone with solid administrative experience who is looking to make a meaningful contribution, with scope to take ownership and add value across the business.

You will also demonstrate:

• Excellent attention to detail
• Strong working knowledge of Microsoft Excel and Word
• A problem-solving mindset, with the ability to suggest practical solutions
• Understanding of compliance processes and escalation pathways
• Excellent written and verbal communication skills, with the ability to tailor your approach
• Proven ability to build strong relationships with both internal and external stakeholders
• Knowledge of the Deposit Protection Service (desirable)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub