Business Systems Analyst II

Duration: 6+ months (with possible extension)

Job Description:

• The Business Analyst will play a pivotal role within the Business Systems Development Team which focuses on optimizing technology and maximizing our return-on-investment, while continuing to build on the foundation that will drive business transformation.

• Primary responsibilities will include working with Business stakeholders to capture and document business requirements, methodically understand process and systems landscape; including external supplier integration points and configure business rules and workflow as necessary.

• The Business Analyst will document, and execute test cases and define implementation strategies from a business perspective together with driving value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, and deployment.

• The ideal candidate must be passionate about delivering results, can learn quickly, is self-motivated, and detail oriented.

• The Business Analyst will need a blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results.

• This role will require outstanding organizational, time management, and communication skills, and must work well in a matrix organization.

Job Responsibilities:

• Gather and document requirements in multiple process areas and disciplines in the Consumer Auto Finance arena including business process, controls, analytics and reporting

• Work collaboratively with Business and IT stakeholders to prioritize application defects and enhancements

• Identify opportunities to simplify and streamline existing processes and controls, leveraging applicable software

• Manage and maintain business rules & system configurations

• Maintain detailed documentation on system configurations; including business rules, controls, and process workflows

• Ensure controls in place to manage business rules, including version controls & change controls

• Work with various internal and external IT partners to define best solutions for future-state Operations, ensuring solution is flexible and accommodating to future innovation and growth strategies

• Ensure communication and collaboration with stakeholders for system outages/deployments

• Develop and execute thorough project, change management, and test plans and aid in the closure of gaps and defects

• Aid in change management and acceptance, including communication and training

• Facilitate or aid in user access reviews and annual Enterprise Access Certification validation

• Translate business requirements into process designs and/or application configuration. Develop and execute appropriate testing and document results.

• Provide support for IT releases: lead post implementation verification and report out in Go/No Go meetings

• Participate in joint application design sessions. Review designs with stakeholders as needed.

• Collaborate with Learning & Development team on training curriculums, training materials, and job aids

• Provide support for monthly account rebalance events

• Assist and collaborate with Operations partners in developing requirements for technical solutions that enable to meet business objectives. Maintain change controls documentation to align with governance and prioritization routines.

• Manage various IT environments as needed: DEV, SIT, UAT, Prod Support, and Production. Publish regular schedule of environment updates/file copies/configuration migration.

• Assist Project Manager and manager work efforts with preferred project management methodology and rigor; APEX, Agile/Waterfall, SRUM, and the application of project management concepts/methodologies

• Assist with Organization Readiness/Change Management for projects assigned: Communications, Training, org preparedness exercises, etc.

• Assist and contribute to team training and talent development needs

• Manage various IT environments as needed: DEV, SIT, UAT, Prod Support, Production. Publish regular schedule of environment updates/file copies/configuration migration.

• Serve as SME for respective areas of expertise

• Miscellaneous duties as assigned

Qualification Requirements:

• Bachelor’s degree preferred. 4-6 years in customer service or financial services industry is preferred. 1-2 years of system configuration experience preferred.

• Highly organized with a controls mindset

• Strong time management, analytical & problem solving skills

• Proficient project management skills

• Experience in one or more of the following areas for the Consumer Auto Finance program is preferred:

o Customer Service (CRM, Salesforce, Lead Management, Campaign Management)

o Account Maintenance and Payments

o End of Term / Remarketing

o Collections and Loss Mitigation

o Data and Reporting

o Business and Change Delivery

o Core Receivables System

o Integration Delivery

o System Conversion

o Platform Development

o Solution Integration

• Accomplished at facilitating sessions with cross-functional groups to gather appropriate inputs required to define several key items including, but, not limited to processes flows, controls, requirements, technical specifications, test cases, and training materials

• Ability to identify & apply business needs to technical applications

• Excellent written and verbal communication skills

• Establish clearly documented business & system requirements

• Ability to effectively work with employee and external partner resources, both on-shore and off-shore

• Skilled with Microsoft products, in particular MS Excel, MS Access, MS PowerPoint

• Demonstrated experience and working knowledge of web-based applications desired but not required

• Able to prioritize efforts based on program objectives and timeline

• Capable of working with stakeholders to define reporting and analytics needs

• Ability to travel as needed

• Ability to work outside of normal business hours to support system, including deployments and outages

• Bachelor’s degree preferred. 4-6 years in customer service or financial services industry is preferred. 1-2 years of system configuration experience preferred.

Ankita Teja

Technical Recruiter

Integrated Resources Inc.

IT REHAB CLINICAL NURSING

Inc. 5000 – 2007-2014 (8th Year)

Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70

(Direct) 732-429-1919 | (W) 732-549-2030 x 239 | (F) 732-549-5549