Caesars Rewards Representative Lead
The Lead Caesars Rewards Representative is responsible for delivering exceptional service to mid- and high-tier guests. This role provides personalized assistance by sharing information about comp limits, exclusive services, premium amenities, and special player events, ensuring outstanding guest experience.
Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.
Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.
Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.
Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.
Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.
Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.
Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies
- Must be at least 21 years of age.
- Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
- Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
- Strong understanding of the Caesars Rewards program
- Strong interpersonal, communication, team-building, and problem-solving skills.
- Outgoing, energetic, and maintaining a positive attitude toward the job and company.
- Enjoys engaging with guests and actively seeks service opportunities.
- Capable of making sound comping decisions.
- Proficient in computer use; able to type at least 35 WPM.
- Fluent in reading, writing, speaking, and understanding English.
- Maintains a professional, well-groomed appearance.
- $21.50 Per Hour
- Bi-Weekly Pay Dates
- Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay