Cage-Player Services Supervisor

Ready to lead the financial pit crew? As the Cage Player Services Supervisor at Hard Rock, you'll ensure every transaction hits a high note, combining impeccable financial security and compliance with our signature Rock Star guest service. You'll supervise the team, manage all cash operations, troubleshoot high-level issues, and drive efficiency to keep the casino floor rocking. If you have sharp cash-handling acumen and a flair for leadership in a high-energy environment, we want you to manage the money behind the music!

• Supervise and direct staff, including scheduling, training, performance evaluations, and disciplinary actions.
• Complete job appraisals, corrective actions, and track attendance for the department.
• Ensure strict compliance with all tribal, federal, state, and local laws, as well as company policies and procedures, including Title 31 regulations.
• Identify, develop, and implement process efficiencies to improve operations.
• Creatively resolve guest and employee disputes, escalating issues as needed.
• Implement and oversee the casino's rewards program.
• Compile and analyze daily, weekly, and monthly reports and paperwork.
• Oversee ATM and kiosk cash levels, complete staff closeouts, and verify cash deposits.
• Verify funds at the beginning and end of each shift.
• Ensure currency transaction information is provided to applicable departments for reporting.
• Write checks for winnings over set thresholds and distribute required paperwork.
• Coordinate and audit operational and promotional inventory.
• Maintain the integrity and confidentiality of all casinos and guest information.

• High School Diploma or General Education Degree (GED) and 1-3 years of cash handling and/or customer service experience.
• Supervisory experience is preferred.
• Advanced knowledge of accounting, gaming, and regulatory requirements, including Title 31.
• Ability to lead, mentor, and advise a team effectively.
• Strong written and verbal communication, presentation, and computer skills, including proficiency in Microsoft Office products.
• Well-developed money handling skills with a proven ability to maintain accuracy.
• Advanced analytical and organizational skills.
• Must have and maintain a valid driver’s license.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Ability to stand, sit, or walk for prolonged periods and lift objects up to 50 lbs.
• Availability to work varied shifts, including weekends and holidays.