Cage Supervisor (64583)

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Description Summary
The Cage Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Supervisory Responsibilities and Essential tasks:
• Maintains working knowledge of Cage operations internal functions, controls, and software.
• Responsible for providing support, guidance, and daily supervision to staff in the Cage department.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Investigate and resolve customer complaints and issues.
• Monitor the cage cashiers and the main bank.
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures.
• Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable.
• Monitor the ticket redemption machines and schedule maintenance as needed.
• Work as a cashier and/or in main bank as needed.
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the
Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).