Cage Supervisor-Graveyard-Silver Legacy
Responsible for providing information to team members and guests about casino events and amenities. Supervision all cage team members in the performance of their duties.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information
Responsible for the supervision and performance of the cage and employees during the shift
Evaluate team members on job performance
Assist and advise other departments and company team members, as necessary, to assure the success of the cage and the company overall
Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed
Administer disciplinary action as necessary
Other duties as assigned
- Two to five years’ experience in cage operations or banking experience preferred.
- Must be able to obtain a valid state gaming license.
- Ability to communicate all events, promotional activities and facilities available to guest.
- Maintain a fun and friendly attitude and provide for a safe and clean work environment.
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
Ability to stand for long periods of time.
Ability to perform assigned duties under frequent time pressure in an interruptive environment.
Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel
Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
Normal sense of smell, touch, sound and vision range
Eye/hand coordination and manual dexterity
Work area is subject to variable temperatures
May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.