Cage Teller

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!

SUMMARY:

The Cage Teller will cash checks, tickets, and other forms of compensation in a consistently accurate and friendly manner.

RESPONSIBILITIES:

• Cash personal checks, PFJP tickets, ticket vouchers, com checks, Coinstar vouchers, and VIP vouchers per customers’ requests.
• Perform Canadian money exchanges as needed.
• Utilize currency counting machine to verify bank and additional cash issues before accepting the issue.
• Verify bank in the issue room before accepting the issue.
• Complete and sign all paperwork neatly according to current departmental policy when bank is issued, returned, and throughout the shift as needed.
• Maintain security of bank, workstation, and other computer information.
• Communicate any problems, unacceptable checks, or other information to oncoming cashier.
• Input necessary information into the check cashing system accurately.
• Perform correct double count procedures: once onto the indicated work area and then again on the counter in front of the customer.
• Stamp all tickets and vouchers as paid with the appropriate stamp and keep organized to assist in completing ending paperwork.
• Notify supervisor, security, and surveillance if stolen or altered checks, coupons, or voided tickets are cashed.
• Obtain additional cash from money room as needed to complete all anticipated transactions.
• Report any variances to shift supervisor prior to leaving for the day.
• Attend all team meetings including assigned training or other workshops as requested by manager.
• Immediately notify manager of any customer complaints or employee concerns in order to achieve positive resolution.
• Other projects and duties as assigned.