Call Center - Contact Center Associate I

Responsibilities

Summary:

This position ensures that blood collections goals are met by calling the appropriate donors to Nebraska Community Blood Bank donor centers and mobile blood drive operations.

Job Responsibilities:

Schedule: Monday - Friday 9am - 5:30pm with occasional Saturdays.

Recruiting for Whole Blood Donations:

• Calls appropriate donors based on inventory needs
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
• Meets individual and team goals to complete a minimum number of appointments and dials per hour

Recruiting for Automated Procedures:

• Determines what is appropriate donation process with each call
• Meets individual and team goals to complete a minimum number of appointments and dials per hour

Reminder Calls

Data Entry

• Scheduling/ Canceling and rescheduling donor appointments
• Maintains accurate donor files and fills out appropriate forms

Hybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at our Lincoln, NE location. Employees must be within traveling distance of Nebraska Community Blood Bank Lincoln office to go to the office for required department meetings and trainings.

The hourly rate for this position is $17.33/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Qualifications

Education:

High School Diploma or Equivalent

Other:

Minimum 1 year experience in telemarketing and/or customer service

Customer service training experience preferred

Ability to organize and prioritize

Basic computer, typing skills, and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills

Persuasive sales skills

Ability to read and interpret SOPs

Ability to work independently and meet deadlines

Willingness to follow direction

Problem solving abilities

Overview

Founded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+ hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ncbb.org. Connect with us on Facebook, X, Instagram, and LinkedIn.